boiler services and customers

[buckley plumb]

don't you hate customers who book you for a boiler service and you find the boiler not working or with loads of faults they think you will sort on the service for free.

 

[villa_tom]

don't you hate customers who book you for a boiler service and you find the boiler not working or with loads of faults they think you will sort on the service for free.

I feel your pain mate

i get it all the time at BG. Fair enough the customers have their boilers covered for faults but they just seem to save them all up for the service.

People get really irate when I tell them that I'll have to rebook the whole job as I don't get paid for repairs and I don't have the time allocated in my day to spend the time looking for faults.

My favourite is "I'm glad you've come today because it isn't working" or "I'll tell you what it's been doing lately" it gets right on my wick.

If I get there and they tell me a problem and I think it may be something service related like a flat EV or the venturis might be blocked, then I will have a look, but if they say something like its locking out after half an hour, then it goes straight back to the office

i dont do any private work, so I really wouldn't like to get into the situations you find yourself in :-(

the worst people are the ones who don't tell you about the faults and then try and blame you.

BG do a cheaper cover whereby you pay less for it but if you need a repair it costs a £50 call out charge and these people are the worst. They will always say you broke it on the service to get out of the fifty quid.

Yesterday had one women who said that since I serviced the boiler that heating was coming on with the water (how that had happened in the 40 mins I was there and how she noticed when I had the heat and water on I don't know) and another bloke walked in to the kitchen with a broken TRV head in his hand saying that it came off while I was servicing the boiler because I had the heating on to high, and it just shot off while he was in the lounge and I was in the kitchen.

 

[townfanjon]

yep a call yesterday, customer wanted a price for a service, I asked if the boiler was working ok ?
Yes it is, but we dont have any hot water was the answer...........DER

 

[Leo21]

Like you all say, all the time. "Oh ok then I'll change that £125 diverter valve all inclusive of my £65 service charge"
pfffffftttttttt!

 

[lame plumber]

morning boiler been working ok, can you put the heating on for me, ta, now wheres the nearest hot tap, oh so it isnt working and take it from there. Normally service it first, then clock on for the fault finding, only way

 

[Leo21]

morning boiler been working ok, can you put the heating on for me, ta, now wheres the nearest hot tap, oh so it isnt working and take it from there. Normally service it first, then clock on for the fault finding, only way

The only problem I find with that, is they say you've serviced it and it's not working. I always do the breakdown first, then go back a week later to service it. Creating two separate jobs and hopefully more money.

 

[lame plumber]

The only problem I find with that, is they say you've serviced it and it's not working. I always do the breakdown first, then go back a week later to service it. Creating two separate jobs and hopefully more money.

have a reread of what I said!

 

[IDCHAPPY]

I hate lying barstewards...

 

[lame plumber]

if you repair it, they wont have you back for a service!

 

[Ermintrude]

Terms and conditions ladies!

 

[Leo21]

if you repair it, they wont have you back for a service!

I find they do, I find they don't want to pay for the service unless it's fixed. We all have our own ways. There's no wrong or right, whatever works for you.

 

[Billy Bob Bob]

i hate it when i turn up to do a LGSC and either its on and red hot,they have no gas or simply you get no answer despite setting it up the night before,saying you need it cool to service it,you need gas and the exact eta

 

[Millsy 82]

i hate it when i turn up to do a LGSC and either its on and red hot,they have no gas or simply you get no answer despite setting it up the night before,saying you need it cool to service it,you need gas and the exact eta

The no gas I get alot and some even expect you to have a magic card that puts credit on for them. Lol

 

[Ermintrude]

I don't have a spare meter in van because that would be theft of gas and it would be naughty.

 

[jefaz]

The no gas I get alot and some even expect you to have a magic card that puts credit on for them. Lol

I have one of those cards. They run out of gas then ring us reporting a gas escape thinking we will put credit on to do the test.
I just out my gist card in,get engineers credit,do my test then remove the card and the valve snaps shut. Nope you've got no leaks but you're going to need to top that meter up!

 

[jefaz]

I don't have a spare meter in van because that would be theft of gas and it would be naughty.

Grassed

 

[Leo21]

I have a spare meter in van that would be theft of gas and I'm naughty.

Sorted that post for you Ermy my old fruit.

 

[Ermintrude]

Ahhh ****e. U may as well take the 5 regulators. Ten green wire seals and the meter index seals too!

 

[jefaz]

Ahhh ****e. U may as well take the 5 regulators. Ten green wire seals and the meter index seals too!

Keep em...I don't want anymore carp in my van!!!

 

[CES]

You could always use this...

Gas Meter Test for U6 E6 G4 | eBay


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