Hi guys, my Mother-in-Law's just had her boiler replaced under this scheme.
However, the boiler was showing zero pressure and had be be restarted by the installers on two occasions.
The problem is a leak from one of the upstairs rads.
The installer arrived on Friday and explained he'd turned off the offending rad and informed his office of the problem.
My Mother-in-Law has contacted the firm today and asked when they'd be coming out to address the problem.
They informed her that this problem wasn't covered under the replacement scheme; however they would come out and fix the problem at a cost of £99.
My question is: is this right, or should the problem have been noticed during the power flush and fixed prior to installing the new replacement boiler, under the scheme, as they would have known pressure would drop to zero?
However, the boiler was showing zero pressure and had be be restarted by the installers on two occasions.
The problem is a leak from one of the upstairs rads.
The installer arrived on Friday and explained he'd turned off the offending rad and informed his office of the problem.
My Mother-in-Law has contacted the firm today and asked when they'd be coming out to address the problem.
They informed her that this problem wasn't covered under the replacement scheme; however they would come out and fix the problem at a cost of £99.
My question is: is this right, or should the problem have been noticed during the power flush and fixed prior to installing the new replacement boiler, under the scheme, as they would have known pressure would drop to zero?