Wall mounted toilet flush not working

[Laurabrown47]

Hi everyone.

A new toilet was installed upstairs a couple of years ago with a Grundfos macerator by the previous owners. The flush is wall mounted. We've been having problems with it for about a year where it refuses to flush for a couple of hours but more recently it will go a couple of weeks without flushing then work for a couple of days and then stop again. I havd tried taking the flush plate off the wall, which I have been advised should just peel off when a flat head screwdriver is inserted underneath but cannot get it to budge. Not really sure what to do if I can get it off anyway! Is this something I should call a plumber for or something that could potentially be easily fixed provided I can work out how to get the flush plate off? Any advice would be appreciated. Thanks

 

[stani]

Call a plumber preferably one who understands macerators

 

[jtsplumbing]

From what you are describing it s possible that the Ball valve may need replacing (Not letting water into cistern) are you in a hard water area ? if cistern is filling then fault will be with the syphon, when you say that you cant get the plate off do you mean the top of the cistern ?? OR is it the pump that is not working ? if the latter the last thing you want o do is mess around with it, you could finish up getting covered in nasty stuff

 

[rpm]

Afternoon Laura, forum rules means I can`t reply to you until you register as a forum member and repost which will only take a minute.

PS. I don`t make the rules.

 

[rpm]

Call a plumber preferably one who understands macerators

Not the macerator at fault (yet), the toilet is not flushing as it should.

 

[PlumbBobBob]

as said please register with us and repost