Hi all,
Slight hiccup on a job. A tile cracked when I was replacing a like-for-like bathroom towel rad. (Not a usual occurrence for me, as I'm very careful with tiles). The customer wants me to fix it. However, this isn't an easy fix and arguably not my fault.
The cracked tile is on an old plasterboard/stud wall. The cracked tile was against a baton (so I just screwed into the wood).
Two lower down tiles had been cracked in a similar way, by the previous radiator's installer. Plus also when I drilled my new holes, the plasterboard was virtually non-existent on one of the holes, and crumbly on others. Which (unless I'm talking rubbish, which I might be) suggests a lack of strength and integrity of the plasterboard.
It's only a small radiator, and not yet filled with water when the tile cracked.
But to replace it could be a big job (as the plasterboard will inevitably come away with the tile, leaving nothing to fix the new tile onto. My customer doesn't understand why I can't just slot a new tile into the space.
The option of using Cramer's cover up stick, or similar, isn't an option. His house is immaculate, so the tile must be blemish-free.
I've offered to waive my labour fee, in pursuit of a quick and easy resolution, though while not accepting liability for the cracked tile. I've suggested he approach a tiler to advise him further.
For such a small crack, it's causing me a bit of grief.
What do you all reckon?
Jennie
Slight hiccup on a job. A tile cracked when I was replacing a like-for-like bathroom towel rad. (Not a usual occurrence for me, as I'm very careful with tiles). The customer wants me to fix it. However, this isn't an easy fix and arguably not my fault.
The cracked tile is on an old plasterboard/stud wall. The cracked tile was against a baton (so I just screwed into the wood).
Two lower down tiles had been cracked in a similar way, by the previous radiator's installer. Plus also when I drilled my new holes, the plasterboard was virtually non-existent on one of the holes, and crumbly on others. Which (unless I'm talking rubbish, which I might be) suggests a lack of strength and integrity of the plasterboard.
It's only a small radiator, and not yet filled with water when the tile cracked.
But to replace it could be a big job (as the plasterboard will inevitably come away with the tile, leaving nothing to fix the new tile onto. My customer doesn't understand why I can't just slot a new tile into the space.
The option of using Cramer's cover up stick, or similar, isn't an option. His house is immaculate, so the tile must be blemish-free.
I've offered to waive my labour fee, in pursuit of a quick and easy resolution, though while not accepting liability for the cracked tile. I've suggested he approach a tiler to advise him further.
For such a small crack, it's causing me a bit of grief.
What do you all reckon?
Jennie