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Hi I have an Ideal Logic Heat 15 System boiler which was installed in my new build 7 years ago. Therefore the 7 year manufacturer warranty has just ended! The system has been serviced annually by the company that carried out the original install and in addition to the Boiler and System Service...

Hi My daughter and her husband have just bought a house in Brighton in which the previous owner had installed an Alpha 25C boiler. The heating failed last week (hot water still available) and the engineer diagnosed a faulty diverter valve head because there was a slight leak from the diverter...

Hi My daughter and her husband have just bought a house in Brighton in which the previous owner had installed an Alpha 25C boiler........ The heating failed last week (hot water still available) and the engineer diagnosed a faulty diverter valve head because there was a slight leak from the...

You/she will get nothing for £200 that will soften water, sadly. The so called water conditioners are a con and many plumbers fit these thinking that they may help to soften the water. No way! Have a look here to see for yourself. I am afraid she will have to bite the bullet and buy a real...

Hi Anna This constant fast drip is not normal. Your information from Harvey's is correct. I would, however, not consider doing anything yourself, despite your confirmation about being a good DIYer. I am not a plumber, but like you a good DIYer, and owner of various water softeners over the past...

.....and if any plumbers need more information regarding the fears of using water softeners with modern boilers, have a look here. There is no evidence to support the rumours.

The outlet from the brine regeneration is under pressure (and can to a certain extent go uphill), so this can be fed to the waste pipes under the sink which are normally used for dish washer waste. However, your overflow is exactly that and should ideally go (downhill) through the wall to a...

Hi, you will find the current water regulations with regard to installing a water softener here. Lots of good info and advice (plus diagrams). It seems that you have plenty of space for doing your plumbing mods, so well done. Do not worry about your water softener and your boiler. Sadly there...

Hi Anna One of these pipes discharges brine to waste every time the softener regenerates. I suspect that this drip is the follow up from the regeneration, and nothing to worry about. The other pipe really is the overflow pipe, which should only produce water if there has been a malfunction with...