10 Year Warranty on Glowworm Flexicom

[Heating-eng]

What do we think to the 10 year warranty deal from glowworm

 

[TBServices]

I think they'll be out of business in no time.

 

[Heating-eng]

I think they'll be out of business in no time.

Why ? Are they not very good.

 

[Billy Bob Bob]

there tat

 

[Heating-eng]

Cannot be that bad if there giving them a 10 year warranty

 

[Roger Welton]

Could have 100 year warranty and I'd still not fit them, in fact am ripping one out at the weekend.

 

[dancinplumba]

bag of poo, they NEED a ten year warranty cos they are that bad, what good is it to cust if breaking down all the time and having no heating until there engineer calls

 

[Heating-eng]

Only fitted 2 but they seemed ok

 

[dancinplumba]

are you still servicing them ? how old are they ?

 

[Heating-eng]

Ones about 2 years and ones less than a year

 

[Billy Bob Bob]

Only fitted 2 but they seemed ok

they will break down,or melt they are very good at melting come to think of it theres a thread on here somewhere showing how catastrophic they can fail

 

[Destroyer2813]

Is it on whole boiler or just hex?

 

[Heating-eng]

Rep told me there very good and do not break down

 

[Billy Bob Bob]

Is it on whole boiler or just hex?

hex but the rest of its not much better

 

[Heating-eng]

Is it on whole boiler or just hex?

all of the boiler

 

[Heating-eng]

hex but the rest of its not much better

no it's not its all off the boiler

 

[Ray Stafford]

To receive the full benefits of the extended guarantee the following terms and conditions must be adhered to or your claim may be rejected:

• The Benchmark log book must be completed by the installer at point of installation and retained on site by the owner/occupier for inspection during an engineer visit.
• The boiler must be serviced annually by a registered Gas Safe Engineer in accordance with the manufacturer's instructions.
• Service details must be recorded in the Benchmark logbook which must be available for inspection.
• The cost of the annual service is not included in the guarantee.
• To benefit from the lifetime (15 year) warranty the boiler must be serviced annually by Vaillant Group Service. The cost of this is not included in the price of the boiler.
• The guarantee applies to the boiler at the installation address, and is not transferable with a change of the homeowner.
• Only boiler component failures are covered by the guarantee.
• If any failure is caused by contaminated water in the system the engineer visit becomes chargeable.
• The extended guarantee applies to the boiler only, it does not apply to other system components e.g. thermostats, time clocks, motorised valves etc..
• All installation, non boiler or external system fault calls will be charged to the home owner/occupier and could also invalidate your guarantee.
• For calls requested to boilers within the guarantee period a refundable deposit may be required; returned in full if the diagnosed fault is covered by the boiler guarantee.
  
• Vaillant Group reserves the right to change these Terms & Conditions at anytime and its decision regarding guarantee claims is final.

My emphasis added.

That last clause makes me wonder...

 

[dancinplumba]

Rep told me there very good and do not break down

well they would, you keep fitting them

 

[Deleted member 25704]

It could be argued from my own experience, that Vaillant and Glow worm are about stealing the installers' customers through warranty card details. I don't think gas installers are catching on to the way the industry is going.

Gas installer pays for overheads of being registered, does the training while working free (sometimes), advertise their business, estimates for job, installs boiler prior to payment, hopes he gets paid, takes accountability for initial installation complying with all necessary regulations for life.

Then manufacturer takes it all from there. I would think the terms and conditions include annual servicing, which I would guess, is done by Glow worm for a cost. Boiler made of plastic parts that cost diddlysquat to buy for manufacturer, so maintenance not a costly problem.

Manufacturer has customer for ten years (not installer), to sell to them whatever that captive audience wants to buy from them such as plumbing insurance, green products, electrical products, and whatever else manufacturer knows about customers buying habits.

 

[Billy Bob Bob]

It could be argued from my own experience, that Vaillant and Glow worm are about stealing the installers' customers through warranty card details. I don't think gas installers are catching on to the way the industry is going.

Gas installer pays for overheads of being registered, does the training while working free (sometimes), advertise their business, estimates for job, installs boiler prior to payment, hopes he gets paid, takes accountability for initial installation complying with all necessary regulations for life.

Then manufacturer takes it all from there. I would think the terms and conditions include annual servicing, which I would guess, is done by Glow worm for a cost. Boiler made of plastic parts that cost diddlysquat to buy for manufacturer, so maintenance not a costly problem.

Manufacturer has customer for ten years (not installer), to sell to them whatever that captive audience wants to buy from them such as plumbing insurance, green products, electrical products, and whatever else manufacturer knows about customers buying habits.

post 17

 

[dancinplumba]

It could be argued from my own experience, that Vaillant and Glow worm are about stealing the installers' customers through warranty card details. I don't think gas installers are catching on to the way the industry is going.

Gas installer pays for overheads of being registered, does the training while working free (sometimes), advertise their business, estimates for job, installs boiler prior to payment, hopes he gets paid, takes accountability for initial installation complying with all necessary regulations for life.

Then manufacturer takes it all from there. I would think the terms and conditions include annual servicing, which I would guess, is done by Glow worm for a cost. Boiler made of plastic parts that cost diddlysquat to buy for manufacturer, so maintenance not a costly problem.

Manufacturer has customer for ten years (not installer), to sell to them whatever that captive audience wants to buy from them such as plumbing insurance, green products, electrical products, and whatever else manufacturer knows about customers buying habits.

well said

 

[dave1]

Loads of flexicoms on my patch, regularly changing parts and seals on these. Also the condense sump is a weak point and corrodes.

 

[lame plumber]

nasty leaky, breaky and unreliable boilers, always replacing pcbs and hydroblocks and had 2 failed seals leaving awful mess behind.

 

[Rob Sale]

you pay for the price of the ten year roughly an extra £150 and you can buy a 15yr warranty but i won't be buying that one and won't sell them as i told club energy today. They told me for the lifetime fifteen yr warrany they must be serviced by vaillant engineers, they charge the customer extra for that. So it cuts you and me out of the loop.


I rang them this morning and asked about it, asked for an official email to be sent to me.

this is the email they sent me.

Hi Rob

Please see the information below:

Your choice of 5, 10 or 15-year warranty in 2013!

Glow-worm Club Energy is pleased to announce a fantastic new warranty offer for 2013!
As a Club Energy member your customers already benefit from an exclusive free 5-year warranty, but from January, all installers purchasing an Ultracom2 or Flexicom boiler will also be able to purchase a 10 or 15-year lifetime warranty!
This market-first offer is exclusively available for purchases of eligible boilers through City Plumbing Supplies and Plumb Center only.
All you have to do is purchase your boiler and then register it, as per normal, with your choice of warranty As a Club Energy member, you know that you’re getting the best possible value from Glow-worm and now you get the choice of warranty to suit your customer, allowing you to offer the most professional service possible.
Head to your nearest branch of City Plumbing Supplies or Plumb Center in January and start registering for your choice of warranty on Club Energy!
Happy New Year!

Glow-worm Choice of a Lifetime Terms & Conditions To receive the full benefits of the extended guarantee the following terms and conditions must be adhered to or your claim may be rejected:

• The Benchmark log book must be completed by the installer at point of installation and retained on site by the owner/occupier for inspection during an engineer visit.
• The boiler must be serviced annually by a registered Gas Safe Engineer in accordance with the manufacturer's instructions.
• Service details must be recorded in the Benchmark logbook which must be available for inspection.
• The cost of the annual service is not included in the guarantee.
• To benefit from the lifetime (15 year) warranty the boiler must be serviced annually by Vaillant Group Service. The cost of this is not included in the price of the boiler.
• The guarantee applies to the boiler at the installation address, and is not transferable with a change of the homeowner.
• Only boiler component failures are covered by the guarantee.
• If any failure is caused by contaminated water in the system the engineer visit becomes chargeable.
• The extended guarantee applies to the boiler only, it does not apply to other system components e.g. thermostats, time clocks, motorised valves etc..
• All installation, non boiler or external system fault calls will be charged to the home owner/occupier and could also invalidate your guarantee.
• For calls requested to boilers within the guarantee period a refundable deposit may be required; returned in full if the diagnosed fault is covered by the boiler guarantee.
• Vaillant Group reserves the right to change these Terms & Conditions at anytime and its decision regarding guarantee claims is final.
A Glow-worm lifetime warranty is 15 years based on the average life of a boiler, which is based on research from Defra Market Transformation Programme. More details at Market Transformation Programme - Defra, UK

If you need any further details then please contact a City Plumbing Supplies or Plumb Centre to find our more information.

Many thanks


Club Energy HQ

5 Year Extended Warranties are now completely free of charge on Club Energy! All Ultracom and Flexicom boilers are now available with a free 5 year extended warranty . Visit the Club Energy website to find out more!

 

[Rob Sale]

The lassie at Vailant said that the Ten yr warranty could be serviced by non valiant engineers.