Acts of kindness....

  • Thread starter Thread starter secret squirrel
  • Start date Start date
Status
Not open for further replies.
S

secret squirrel

This post may need to be moved to a different section but I'll start here:

Over the last few weeks it seems everyones I've dealt with has had a bad experience with a trade: Plumber, Electrician, Plasterer, Builder the list is endless. Following threads on this forum it is filled with disgruntled customers:

Heres my question for both members and non-members:

I want to read some positive views about trades: whether its a lawyer or plumber to an accountant. Who has dealt with someone whose gone that extra mile or who is more than happy with a trade..........

REMEMBER: positive replies only, its very easy to knock people......😱
 
heres one i got called out little old lady gas leak,traced repaired,got heating on for her,said to her want us to leave it on,no she said only can afford for heating to be on 1 hour a day,i could,nt take money off her ,she was so grateful,she did want to pay us.it made think whats this country coming to,she had worked all her life,paid a lot tax,yet she didnt have two pennys to rub together.
 
Just got home after leaving on tuesday to repair a ground source heating pump problem (280 miles each way) job done under warranty, customer over the moon that I repaired it before christmas and offered all sorts off re-embersment (money,wine you name it) I left with a mince pie and a big bag of satisfaction beat that
 
I've been out most of last couple of days to trace an intermittent heating fault. I'm about the fourth plumber who's tried. Last night I left at 9pm having finally diagnosed fault. (Installer had put one wire in the wrong place and now house is warm for Xmas.)

As a result I've got myself a new boiler to install next year as they're fed up with all the hassle the present system has caused over the last few years and they don't want to ask anyone else to do it.

A while back I fixed a leak in the central heating for an old person. Offered to nip to the local shop to buy a couple of smoke alarms and fit them. Got a new bathroom to install soon as a result.

A few months ago I popped into the village and someone stopped me asking for help for a small leak. I went straight round and fixed it. She's since recommended me to four new customers.

Not all customers are grateful and not all are able to pay in kind but I've found if you treat all people kindly, honestly and fairly, some will repay you more than the effort you put in.

Customers are my livelihood and I never forget that.

I just wish when I bought things that I was sometimes treated the same!
 
We just sent an engineer from north lincolnshire to Bangor in wales, to fix a heat pump, which was not even one of ours, but we got a call in desperation because the D***in installer was away for three weeks..... and the manufacturer wasnt interested.

They gave them every reason in the book why it was not covered on warranty, so we went and REPLACED A FLOW SWITCH. Yup.

The old biddies in the home were kept warm, and our recommended installers are going back to put some bodges right in the new year. Everyone happy.

Christmas spirit is alive and well!!!! Thank goodness!!!!
 
Its good to read some positive things about trades people, makes a change from the "I've been ripped off" "it was a nightmare"

Has ANYONE here been treated particularly well by another trade?

I had a problem with an electric shower (yes, I'm well aware of my limitations being a part P), long story short the electrics in the house were a nightmare which I didn't know until the job was about to be connected up.

A bit out of my depth called a friend (term used loosely) more of a friend of a friend, explained my predicament he turned up within 30 minutes pulled out his tester way more complex than mine job sorted in an hour, asked him how much. He looked at me and said "you owe me a favour"

What a life saver! I now await his call to return the favour.
 
We had three carpet fitters do a bedroom about 10' by 11' bit cramped we thought. But very organised at one point one fetched stuff one did something else and one prepped room, no flies on them and good job too less than half hour. So they're coming back to do the next one.🙂🙂
 
reminds me of the time working for housing association little old lady on her own lonely old soul never stopped chatting and making tea needed new taps so I told them sink top needed changing as well she was pleased as punch when I finished I asked did she like the new sink she said yes but I really wanted a silver one id left the protected film on we both had a laugh .🙂 regards turnpin
 
done one yesterday old guy on the phone almost crying,no dhw and a disabled son,took all of 10 mins to fix he has gravity domestics tank had run dry on ch i charged a tenner because i will be getting a combi out of it in 6 months
 
gas man said:
done one yesterday old guy on the phone almost crying,no dhw and a disabled son,took all of 10 mins to fix he has gravity domestics tank had run dry on ch i charged a tenner because i will be getting a combi out of it in 6 months
Click to expand...
bless, i know what you mean....
however i would have a tenner in my pocket if i got a pound for every time i heard that this year.lol.🙄
 
REDSAW34 said:
bless, i know what you mean....
however i would have a tenner in my pocket if i got a pound for every time i heard that this year.lol.🙄
Click to expand...

i will get the combi,just fitted one for his daughter and shes paying for the dad,but tbh he lives local so no travelling and just 10 mins of my time
 
I have had very good experiences with tradesmen, we are doing a refurb project at the moment with a builder in Wales, who is absolutely fantastic. With him, any problem becomes a challenge and he will find a solution for it instead of saying: 'Tsk tsk tsk, this isn't possible mate, can't do that!' He is doing absolute great work.

Had a British Gas engineer coming to service a boiler in a flat, and he was super, answered all my questions (I always love picking the brains of tradesmen as I all find it fascinating) and advised very wisely and was very good.

I had an electrician in my old house in London coming, he was super, didn't charge the earth and told us what the previous electricians did which was why the fault was happening, showed me where the thing was (name??!) the isolator thing that stopped the light circuit working, the fuse!!! and explained many other things and he was wonderful.

I was delivered a fridge and the people were very courteous, polite, and stayed quite a while to make sure everything was fine rather than rushing off, very satisfied.

I found a very very useful and knowledgeable member of staff in Shrewsbury's B&Q (Yes, B&Q!!) who gave us all information and if he didnt know the answer to something, instead of talking some rubbish or mumbling in his beard, ACTUALLY ASKED HIS ASSISTANT IF HE KNEW THE ANSWER my god, what a balanced and ego-free person this was. I was very uplifted.

I have at present a super postman that will chat and who even tried to help when we were having problems with the fridge door, giving his own point of view on it. Very satisfied with the nice postman.

I have a huge list of being satisfied at people, in electrical shops, plumbing shops, pet shops, banks, in fact, there are a lot of very helpful people out there who still CARE ABOUT THEIR JOB and care about doing it well. Gives me faith in human nature!!!
 
Last edited by a moderator:
Acts of kindness work the other way too.

Today I was talking to the guy who I've been doing some work for lately, we were trying to work out why the email he sent to me never got through, he asked me if I had a website,😕 no I a said.

Working away, he comes in and takes a photo, nothing odd as he always does before and after shots of his refurbishment. 20mins later he shows me my new website with the photo on 🙂🙂

I'd post the link but it's just half of my fat ar5e, cheesy grin and somedodgy looking pipework. My client/good friend is gonna develop it for me too, how jammy is that?
 
best job i did was for a customer whod just retired bout 60 odd year old. straight bathroom swap son in law was doing tilling etc. came to paying and start counting hundreds out i told her the quote was only £150.

she replies but its always more isnt it i said "no" its still £150 then she goes on to tell me this sparky charged £90 to flip her rcb back on a fuse box and was going to charge £15 , yes £15 to change a fuse on tv she said no to this and would wait for son in law to do next week.

so i flew down to local diy got a fuse went and did it for her. she was exstatic what did i get out of this besides looking after my elders how i was brought up.

3 members of her family fully booked a month with 3 bathroom fits including plastering and tilling.

happpy days.

i still calll in for a cofffe.
 
Status
Not open for further replies.

Featured Content

Back
Top