Hi, I have a Kohlangaz Gosford HE gas fire. It has recently been serviced but when it is set to it's lowest heat output setting using the Remote control the heat output now seems excessive compared to that which we have become used to since it was installed in 2017. I contacted the firm who carried out the service and their engineer looked at the fire and said he could not see anything wrong. This is just NOT the case - we know from our fairly long experience of using the fire that the output on the lowest setting is excessive but we are getting nowhere with the firm in question. I believe there is a system where the heat output of a gas fire can be determined at different settings, by observing the Gas meter readings for a specific time and doing some calculations...... Gas Rating ?
I would really appreciate some guidance.....
Kind Regards and Thanks
I would really appreciate some guidance.....
Kind Regards and Thanks