used it 5 times
2 i got to quote on
the other 3 were like this
1) asked for an oil boiler change - i paid the 16 pound - phoned customer - "oh i only want a service" so i tried to report lead and the time had expired (you have 3 days to report a lead, in that time you buy the lead - you have to contact in the day at night and by email)
2) customer not contactable again reported lead refunded
3) customer not contactable - reported lead - have proof on my history on phone - had the most sarcastic women speaking down to me on the phone by boiler guide saying her 'clever computer' can tell me when I've logged in and i haven't logged in on that day (load of rubbish as i have proof i have logged in) and that i had to pay for the lead even though the customer is not contactable as they have not received a reported lead. ANd that if i don't pay then i will be pursued in court etc etc. S
I said i don't mind paying for a lead that i had that week which i was able to contact and quote on, but i am not paying for the one that i couldn't contact and that i reported - They do not send out receipts of reports they just give you an answer 2-3 days later.... so how have you got proof that it has or hasn't been reported? they could tell you anything.
Anyway cut a long story short
i think most of these sites are used by people that just mess about on there computer and don't have any real enthusiasm of going ahead with job unless the price is rock bottom. And if you do have a problem boiler guide don't give a ......
end of rant this is still ongoing
oh and by the way I've never been spoken to in that manner by anyone before - I've always been helpful and honest in anything I've done - its not the matter of money - its 16 quid - its the matter of principal - i do it by the book with all my business matters and if its not giving me the service that it describes then i won't be paying.