app issues with Salus it500 internet thrmostat

[lincolnimpman]

Hi, I have a Salus it500 internet thermostat system. It worked fine all last winter and never used the app but have just tried to use it again prior to winter and the phone app says my device is OFFLINE constantly. I have changed nothing in this time re router or pc etc.

Can anyone help please

 

[rpm]

Does a it500 have a battery?

 

[lincolnimpman]

yes 2. I have removed those for 10 secs as it says in the trouble shooting hints but still nothing. I have uninstalled the app and re installed it but nothing again

 

[rpm]

Both batteries flat?

 

[lincolnimpman]

both brand new. Been back to maplins and they gave me a new thermostat and gateway to try as initially i lost the globe icon from the thermostat. The globe is now present on the new unit and as such should be running the app also

 

[lincolnimpman]

both brand new. Been back to maplins and they gave me a new thermostat and gateway to try as initially i lost the globe icon from the thermostat. The globe is now present on the new unit and as such should be running the app also

 

[Ray Stafford]

Have you changed router or ISP in the intervening time?

 

[Unregistered]

no mate, everything is set up still as it was last year as such.

 

[lame plumber]

rebooted the app with the serial number? seems odd you have never used it, did it ever work first time round?