10 months ago had a new Glow-Worm gas boiler installed in our bungalow.
It failed nearly a month ago when a gasket internally in the HW feed cct to internal pump that appears to have been installed out of position leaked water over the pump and main electronics board and through the bathroom ceiling. I had to pierce the ceiling to localise the water, drain it and stop it from being brought down.
This leak smoked the pump, but after replacing the trip seemingly the main electric from panel inside the boiler under the leak area at least from its panel indication still powered up, with a pump error message.
Installing company prevented by warranty from acting directly managed to get a very stroppy Vaillant liveried engineer to site one week later, who dismantled it, decided what parts it needed, then spent over half an hour hanging on his "internal" contact number queue before being able to leave his requirements. (He said it was always that bad!)
Then.........nothing.
Installing company contacted Glow-Worm UK Headquarters and after a 57 minute queue time were told that there were no parts in the country, they would have to come from Germany.
Then........nothing.
So, we have been without heat for near a month, and no indication of when a fix will occur.
I strongly suggest that if you need a CH Boiler, you do NOT buy from Glow-Worm/Vaillant!!!!!!!!!!!!!
It failed nearly a month ago when a gasket internally in the HW feed cct to internal pump that appears to have been installed out of position leaked water over the pump and main electronics board and through the bathroom ceiling. I had to pierce the ceiling to localise the water, drain it and stop it from being brought down.
This leak smoked the pump, but after replacing the trip seemingly the main electric from panel inside the boiler under the leak area at least from its panel indication still powered up, with a pump error message.
Installing company prevented by warranty from acting directly managed to get a very stroppy Vaillant liveried engineer to site one week later, who dismantled it, decided what parts it needed, then spent over half an hour hanging on his "internal" contact number queue before being able to leave his requirements. (He said it was always that bad!)
Then.........nothing.
Installing company contacted Glow-Worm UK Headquarters and after a 57 minute queue time were told that there were no parts in the country, they would have to come from Germany.
Then........nothing.
So, we have been without heat for near a month, and no indication of when a fix will occur.
I strongly suggest that if you need a CH Boiler, you do NOT buy from Glow-Worm/Vaillant!!!!!!!!!!!!!