It may just be that the temperature setting is too high on the boiler. I have this issue myself!
http://www.*********.com/jpgs/boiler.jpg
Boiler in question is the Potterton. Next to it (in blue) is the hot water cylinder.
In the summer if the bolier is set too hot then it causes a lot of steam and banging of pipes leading to a rapid ejection into the cold water overflow tank.
The solution is to turn down the boiler via the black knob at the front. (See open panel to right). This stops the overheating of the water.
In the winter when the house is a lot more colder then we turn up the dial.
I think whats happening is that if the water is pumped round the system too hot then it returns to boiler still hot. As the bolier goes to shut down then its heating the water too much. Causes a hissy fit.
We also turned down the thermostat on that blue cylinder so that its at 60 degrees and not 70 degrees. Although I am aware that too cool and it encourages bug growth.
If it is just a manual setting then as the temperature drops outside to really cold the customer should be warned to turn up the boiler thermostat again to pump hotter water out into the central heating system. Otherwise it will get cold before it gets back.
Also you may be getting calls like this because its seasonal. IE its sudenly a bit chilly and so people bung on the central heating. Then the weather changes to a bit warmer - or like a heatwave! and so the system cant cope...
Hope that makes sense. Oh and by the way if it turns out that I have a dodgy set up and am doing this all wrong then guys - just shout!