- Messages
- 2
Last year my boiler broke down prior to which a few radiators were stone cold.
Paid large company who used their contracted installer to fit the boiler after which the radiators still haven’t worked.
On booking the annual service I noticed that the system wasn’t flushed and the hard water section was checked no (even though it's a hard water area).
Company are sending installer to rectify the problem though he is being a bit stroppy about it.
My q is - surely now the warranty is invalid as not fitted as per manufacturers instructions? Also if the problems are rectified, surely more damage to new boiler and system has occurred in one year and am wondering whether to take this further with the company? They seem unbothered and the installer is getting stroppy.
Thank you.
Paid large company who used their contracted installer to fit the boiler after which the radiators still haven’t worked.
On booking the annual service I noticed that the system wasn’t flushed and the hard water section was checked no (even though it's a hard water area).
Company are sending installer to rectify the problem though he is being a bit stroppy about it.
My q is - surely now the warranty is invalid as not fitted as per manufacturers instructions? Also if the problems are rectified, surely more damage to new boiler and system has occurred in one year and am wondering whether to take this further with the company? They seem unbothered and the installer is getting stroppy.
Thank you.
