I manage some properties where tenants raise issues about condensation but when we go in there is no heating on despite them saying other wise.
Personally, my experience with condensation has always been more about air movement than heat. Most people do not keep their heating off for overly extended periods and of course running it to purely combat condensation is both extremely wasteful of energy & money.
IMHO you should be looking at the following:
1 - making sure the extract system is appropriate for the job - most are utterly useless. To be effective, my rule of thumb is that an extract should 'grab' a full size a4 sheet.
2 - make sure a fan overruns by enough to do the job required
3 - if its 'bad', consider running the fan for 15 minutes at a slower speed every 2 hours during the day with a PIR sensor override up to full speed as required.
4 - automate fan running. DO NOT give tenants a choice as to turning it on as they simply will NOT do it. Use PIR sensors.
5 - Maintain the darn things! Minimum of annually strip the fan out and clean it. Also clean out the ductwork so the system continues to do its job effectively.
These things will 'cost' you to install, but they will reduce redecoration costs and potential health hazards such as mould which every landlord is obliged to address. Ultimately it is a lower cost route for occupants too.