D
disillusioned
We decided to have the boiler serviced as we were renting the house out. We called a plumber and he came and serviced it and states he flushed the system and put inhibitor in it. A couple of months later we had let the house and needed a Gas Safety certificate and so called him back to do this. I said to him that I had had to top it up more than I had been used to and did he have any idea why this was. He pointed out that there was moisture around a pipe that runs from the bottom of the boiler and that this meant that the expansion vessel was faulty and due to the complexity and expense of replacing the internal expansion vessel he would fit an external unit for which he quoted aprox £200 and this he fitted in April. My tenants were very soon after complaining that the thermostatic shower was working intermittently (going from hot to cold at the merest suggestion of moving the control lever). I called him out to have a look at it and to diagnose the fault with a view to fixing it. He diagnosed and replaced the internal cartridge in the shower and then left. My tenants were soon back in contact saying that it was no better. I called him back out and this time he diagnosed that it was the heat exchanger in the boiler. I instructed him to carry out the work and this he did and I paid his invoice of £552.00 thinking that that was it and all was sorted. After fitting the exchanger he had, yet again, had to go and look at the shower .However it was not fixed as my tenants were soon back on the phone to me. Mike my tenant then called me to say that the plumber had called him to say that he would call round on a certain day and that he had not turned up and had used the fact that he was waiting to see if his wife had to go into hospital or not. I called the plumber whilst on my holiday and by this time was getting extremely fed up and asked if he was going to refund me as he had been to the property on numerous occasions and we were no nearer reaching a resolution. He got quite stroppy (understandably if he was telling the truth) but his communication to us throughout was minimal. I once asked him how much the bill would come to and he flippantly said “Don’t know, haven’t decided yet.” He once more went to the property and looked at the shower but it is still not fixed. I decided to seize dealings with him as the relationship has broken down. We have now had the company out who make the shower and they have fitted a new cartridge and they say that they think it is the boiler that is at fault as it still does not work. We are at the end of our tether as we have now spent over £650 and still have a shower that does not work properly. Any ideas of what the problem could be.
