Went to fit a gas hob for a customer at the weekend. The customer is an elderly lady who lives alone. On testing the gas, i found it had a 3mbar drop. I isolated all appliances ( boiler, fire, 2 gas heaters and a heater in her greenhouse ) Still 3mbar drop. I informed the lady and asked if she ever smelt gas anywhere, to which she said no.
She then told me BG had fitted her new boiler last week. I installed the hob and tested my work with LDF and an electronic gas detector. Still bang on 3mbar drop. I told her to get BG back to check their work. The house is 3 storeys, so finding this leak could be a hard task, BG must of tested before and after installation, and it looks like have upraged the gas supply on the top floor.
BG came back out today, said they couldnt find it. Shut off her gas supply and told her it was down to her to get someone in to find it!!??
The lady is around 80 years old.Am i wrong in saying BG are in the wrong here??
She then told me BG had fitted her new boiler last week. I installed the hob and tested my work with LDF and an electronic gas detector. Still bang on 3mbar drop. I told her to get BG back to check their work. The house is 3 storeys, so finding this leak could be a hard task, BG must of tested before and after installation, and it looks like have upraged the gas supply on the top floor.
BG came back out today, said they couldnt find it. Shut off her gas supply and told her it was down to her to get someone in to find it!!??
The lady is around 80 years old.Am i wrong in saying BG are in the wrong here??