If you mean me then I was working an extra 1-1 1/2 hrs /day to get thro' the jobs they gave me because i wanted them done properly. I went to one women serviced her boiler and from the cover she had her rads were covered to so I said are the rads all working ok? she there was one upstairs that hasn't worked properly for a couple of years, I checked it and released a sticky trv, told her it was alright now and she said I was the first engineer to give her time to mention the rad let alone fix it. She said she was going to ask for me in future, when you have had 1/2 a dozen customers say the same thing, ( ask for me in future) It makes you realize the company is cxxp. After 1 year I have so many bad stories that 1 year was enough.