British Gas

[kimbo]

A friend of a friend of mine has a vaillant gas combi and it is just out of the 2yr warranty. He took out a BG service contract and the pressure keeps dropping on the gauge and he has to keep topping it up every day. He has had BG out 6 times and all they say is there is nothing wrong with it and to keep topping it up. He has put the fault codes on the internet and apparently there are loads of hits saying that the boiler thinks that there is a fault with the diverter valve even when there isnt. He is now faced with Vaillant coming out to do the job and will try to charge BG for the callout.

 

[SafeGasInstall]

not chance he will get any money from BG

 

[kimbo]

I know that but I think he will feel better trying

 

[diamondgas]

He'll get nothing! tell them to read the terms and conditions of their contract with BG! Vaillant might wave the cost of the repair of they find it's just out of warranty, if they're lucky

 

[SafeGasInstall]

I know that but I think he will feel better trying

really ??? what is the point ?

 

[Resolute]

He needs to speak to a manager at BG, then it'll get sorted

 

[DaveTidy]

If it's proved that BG are in fact at fault, he just needs to take the proof and address it to the local manager.

If, for some reason it isn't sorted he then needs to address it to the Chairman, the complaint then gets sent to the Regional Manager (who runs all the local patches) as it will be classified as a 'High Level' complaint, these go to the Regional Manager.

Each Regional Manager is measured by the amount of 'High Level' complaints in his area and more importantly, if they are sorted within the correct time frame.

If the customer is right and the complaint isn't sorted to their satisfaction then hold out, if it's not sorted in the correct time frame it is then escalated to the General Manager and then it will get sorted as they will be cheesed of it's got to that level!

The higher it goes, the more insignificant the compensation is to that person, Regional Managers probably have budgets around the £40m mark in an average area so just hang out for the right result (if in fact you are right)..........

 

[kimbo]

He wont let it rest he pays 320 per year to bg

 

[bigman]

Tell your mate to cut his losses cancel the contract with bg and save the money to pay a good local engineer.After 3 years of that contract he has paid bg almost enough to have a new ecotec installed

 

[village idiot]

BG, I rest my case. Attended an install 2day by a former BG chappy who has decided to go Solo. Naught wrong wiv that as I applaud those who eventually do.
But because all help (while working for BG) is at the end of a phone, laptop, smart fone, etc, a few of them who go solo soon find there is no one at the end of the phone to tell them what should be done.

It's a newly fitted boiler, but the amount of faults, beggers belief. FRIGHTENNING, absolutely ridiculous.

 

[Rickster123]

BG, I rest my case. Attended an install 2day by a former BG chappy who has decided to go Solo. Naught wrong wiv that as I applaud those who eventually do.
But because all help (while working for BG) is at the end of a phone, laptop, smart fone, etc, a few of them who go solo soon find there is no one at the end of the phone to tell them what should be done.

It's a newly fitted boiler, but the amount of faults, beggers belief. FRIGHTENNING, absolutely ridiculous.

Pics! You know we love pics!

 

[village idiot]

Pics! You know we love pics!

Going back there 2moro to sort it out. Will try and take more photos then. But below are ones I took. Others are not so clear due to failing light?

In this picture, the PRV discharge pipe is just pushed out the wall??? So too is the condensate which just discharges onto the garden at back of property.

Here, the boiler has hardly any clearance at the top. About 2mm or less. How are you supposed to remove the cover for access? Though I suspect the kitchen fitter may be at fault here. No one is owning up to the clearances??

The list is long. What I find amusing is that I encouraged the property owner to reengage the ''fitter'' but the fitter said most if not all of the supposed faults were extras and not in the scope of work. He wants more money.

 

[Crinkmeister]

Even I know that's rubbish work! I feel sorry for the bloke if he believes that is acceptable.

 

[village idiot]

Even I know that's rubbish work! I feel sorry for the bloke if he believes that is acceptable.

It's a long story and gets complicated by the minute.
Boiler was fitted a month ago. A week later after it was fitted, I was called to come and see if I could kindly sort it out? Went there, listed faults and told home owner I'd rather he gets the engineer to sort it out or failing that, get Gas Safe involved.

 

[Crinkmeister]

You did the right thing I'm sure. You can't compromise on safety issues.

 

[village idiot]

This photo shows connection to gas meter.
Why or Why does he need to use all these fittings? As if that is not bad enough, (yes you guessed it), tightness test failed. An inspector from Gas Safe has been to property after I highlighted the various faults to the homeowner. For some reason, his report did not pick up on the 'leaking' gas. Had it been an old installation with old appliances, it would have been acceptable (sorry, permissible). But for a new installation with new appliances, there is no excuse for any pressure drop whatsoever.

I suppose because I did not touch anything when I visited to check install, I did not raise any issues regarding the gas side of things. So my guess is the inspector concentrated more on ensuring that the issues I had raised be addressed.

 

[tamz]

Bonding is on the inlet.

 

[ed209]

Picture upside down on my phone presume there's a ECV somewhere

 

[Chalked]

Going back there 2moro to sort it out. Will try and take more photos then. But below are ones I took. Others are not so clear due to failing light?

View attachment 15989 In this picture, the PRV discharge pipe is just pushed out the wall??? So too is the condensate which just discharges onto the garden at back of property.

View attachment 15990 Here, the boiler has hardly any clearance at the top. About 2mm or less. How are you supposed to remove the cover for access? Though I suspect the kitchen fitter may be at fault here. No one is owning up to the clearances??

The list is long. What I find amusing is that I encouraged the property owner to reengage the ''fitter'' but the fitter said most if not all of the supposed faults were extras and not in the scope of work. He wants more money.

He wants more money to finish the safety vent and run the condensate waste properly. How did he fill the benchmark ?

 

[ed209]

"Gizza' job!"

 

[village idiot]

Benchmark has not been filled.
Bonding is just left hanging and goes no where? I have requested that the owner get his sparky back in to sort it out (he says sparky is on holiday).
The gas pipe is oversized which is kinda strange as most of the time, you find gas pipework has been undersized.
From meter to boiler is just 3 meters. If one were to add say a meter each for pipe going under floor then up to boiler, that will max at 5 meters. So why the use of a 28mm pipe?
TRV's are all over the place. Some on the right, and some on the left (even when there's no obstruction, say next to a socket)?

 

[Chalked]

Benchmark has not been filled.
Bonding is just left hanging and goes no where? I have requested that the owner get his sparky back in to sort it out (he says sparky is on holiday).
The gas pipe is oversized which is kinda strange as most of the time, you find gas pipework has been undersized.
From meter to boiler is just 3 meters. If one were to add say a meter each for pipe going under floor then up to boiler, that will max at 5 meters. So why the use of a 28mm pipe?
TRV's are all over the place. Some on the right, and some on the left (even when there's no obstruction, say next to a socket)?

Trv's are ok on left or right ......

 

[village idiot]

They sure are, but why not just fit them on the right, if that is how you have started? I see no logical reason for ''twisting & turning''. Decide what side you want them and settle for that.

 

[tamz]

Trv,s should be fitted to the centre of the room or away from blockages or obstructions to air flow whatever side that may be.

 

[Ermintrude]

Trv,s should be fitted to the centre of the room or away from blockages or obstructions to air flow whatever side that may be.

+1 . I try I try