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Rather funny story this one. One of our new customers told me about an engineer from Dynarod who came out to 'replace' her leaking immersion heater on her unvented cylinder. Must have forgotten to bring his box spanner as apparently he was attempting to remove it by bashing it with a wrench. He also didn't know how to turn off the central heating either. Rather amusing really as my staff member was able to do it in a few seconds.
Still, a good opportunity to win a customer over.
Still, a good opportunity to win a customer over.