M
Maddyd
Hi everyone. Really need some urgent advice on how to sort this and why this happened. Our normal plumber/gas engineer has been cleaning our heating system due to loud knocking noises the year before and after tests of water were done he used F3, then DS40 & F1 per the results, but nearing the end of the job, there was a full on escape of water from high up, (our system is a closed system, with a Vaillant boiler that is 17 years old) which sprayed all over our utility room, walls and ceilings, a mixture of dark brown/black, with some oil drips on ceiling and some red streaks in it, which absolutely stank. He had not put anything down to protect the area and his vax was in the van, so I rushed to get towels etc while he got the vax, but the stinking liquid has permeated the walls, gone between the karndean tiles and no amount of cleaning seems to have made any difference. It also killed the boiler. He tells me it was working when he left, having done nothing about clearing up the mess other than smearing everything round on the floor, but the on/off switch was off so I am not convinced and the EOW tripped the electrics as his vax wouldnt work at first. He has said he will fit a new circuit board FOC, but with all that crap having sprayed all over the boiler, I am not certain that will fix it? Also, I had no time to take pictures of the disaster area as I was too busy trying to stop the water coming any further into the adjoining kitchen, so I don't have any evidence for an insurance claim, but seems to me that he should be paying or claiming not me? I think he said the bleed valve was busted? Or could have been pressure valve, and that it must have been faulty all along. Any advice on what needs to be done to fix this and any potential problems that will arise, plus who to contact re a professional clean up would be much appreciated as I am worried we will get mould and that the smell will never go. As soon as we close the door and window again it's still there. I am really upset about this and freezing cold. I thought we were doing the right thing in getting the system cleaned up, but have ended up with a stinking house (as he walked the stuff through every room in the house too) and a broken boiler.