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Got called out today to help a custards mum that has a Vokera ASHP.
The circulation pump built into the unit is peeing out water and causing the unit to trip, so need a replacement pump
It's a Salmson Type SXM25-60CA Art-Nr 2109203
Called Vokera, they don't stock them in the UK, a replacement is £560 plus VAT and we can have one at the earliest end of November !! - Talk about duty of care, they sell 5 ASHP's in the UK and they only need 2 circulating pumps to keep as spares, and don't stock either. Worse still they can;t even gove me a fixed delivery date.
So I'm not happy! (let alone the custard)
Called Wilo to look for a replacement compatible unit, turns out that Salmson are a part of the Wilo group and this is a custom pump for Vokera...
Anyone else any ideas?
The circulation pump built into the unit is peeing out water and causing the unit to trip, so need a replacement pump
It's a Salmson Type SXM25-60CA Art-Nr 2109203
Called Vokera, they don't stock them in the UK, a replacement is £560 plus VAT and we can have one at the earliest end of November !! - Talk about duty of care, they sell 5 ASHP's in the UK and they only need 2 circulating pumps to keep as spares, and don't stock either. Worse still they can;t even gove me a fixed delivery date.
So I'm not happy! (let alone the custard)
Called Wilo to look for a replacement compatible unit, turns out that Salmson are a part of the Wilo group and this is a custom pump for Vokera...
Anyone else any ideas?
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