- Messages
- 10
Hello
My mum has a Corgi Home Care cover plan for the plumbing in our home and today I have been told over the phone with the plumber trying to sort out leaks on the system.
He has said that they have been working on it for 4 hours and what was a small job is now turning into a disaster as disturbing and releasing joints and fittings and a few drain downs the system has blockages and air locks. He said the header tanks have never had lids so crap has got in there. He said all the pipework is rubbish and the house need a whole new central heating system replacing all pipework, boiler etc for 6K.
The Corgi home care plan does not cover the 40 year old pipework, sludge or power flushing the system,
So, my question is now we have no central heating which was working before they tried to fix the leaks why are we not covered?
On a previous visit to service the boiler they would no clean the MagnaClean so I email the manufacturers with the question:
"
We have had our Boiler (Worcester Greenstar 18Ri) serviced today and he asked my mum that she needed to sign a disclaimer as he said the MagnacleanProfessional has been installed on the Flow and it "Must" be on the return and he could not guarantee the work for leaking if they do service the filter... The filter has not been cleaned because she refused to sign the disclaimer.
Googling your product it recommends it is best installed on the return but not a "Must"...
Please clarify as it does seem like they are maybe looking to make a job out of it and rubbish British Gas's installation."
They replied:
"
We would always recommend that the filter is fitted on the return as this is Adey’s best practice. However in circumstances where it cannot be, then it can be sited elsewhere, but the protection of the boiler is then reduced.
The filter, if sited on the flow, will still function fine, will not invalidate the warranty and can still be serviced.
I cannot speak on behalf of any installers, but there is no reason why the filter cannot be serviced. Where it is sited, it is not the easiest place to service, but can be done."
We did have to get BG back who installed it to clean it out.
Your thoughts please?
My mum has a Corgi Home Care cover plan for the plumbing in our home and today I have been told over the phone with the plumber trying to sort out leaks on the system.
He has said that they have been working on it for 4 hours and what was a small job is now turning into a disaster as disturbing and releasing joints and fittings and a few drain downs the system has blockages and air locks. He said the header tanks have never had lids so crap has got in there. He said all the pipework is rubbish and the house need a whole new central heating system replacing all pipework, boiler etc for 6K.
The Corgi home care plan does not cover the 40 year old pipework, sludge or power flushing the system,
So, my question is now we have no central heating which was working before they tried to fix the leaks why are we not covered?
On a previous visit to service the boiler they would no clean the MagnaClean so I email the manufacturers with the question:
"
We have had our Boiler (Worcester Greenstar 18Ri) serviced today and he asked my mum that she needed to sign a disclaimer as he said the MagnacleanProfessional has been installed on the Flow and it "Must" be on the return and he could not guarantee the work for leaking if they do service the filter... The filter has not been cleaned because she refused to sign the disclaimer.
Googling your product it recommends it is best installed on the return but not a "Must"...
Please clarify as it does seem like they are maybe looking to make a job out of it and rubbish British Gas's installation."
They replied:
"
We would always recommend that the filter is fitted on the return as this is Adey’s best practice. However in circumstances where it cannot be, then it can be sited elsewhere, but the protection of the boiler is then reduced.
The filter, if sited on the flow, will still function fine, will not invalidate the warranty and can still be serviced.
I cannot speak on behalf of any installers, but there is no reason why the filter cannot be serviced. Where it is sited, it is not the easiest place to service, but can be done."
We did have to get BG back who installed it to clean it out.
Your thoughts please?