Customers and expectations

[hammers4spanner]

Just had a call from a customer moaning at me ,
Serviced gas fire for her all worked fine at the time but issued noticed that chimney needed cowl . Got paid and she got someone out to fit an appropriate cowl . Since then fire has now developed a fault tried to get part however been told its old obsolete part . Informed cust an she full on gave me grief down the phone saying she wasted money in first instance . She chose to ignore that when i serviced it that i informed her fire was old tho !!

Also had a call out to a greenstar combi not working , changed pump as was clanging like hell , all quiet boiler working , 2 days later another fault has shown possible blocked plate so cust decides to get water heater installed instead . I say pump bill needs paying first he says can't i use it elsewhere lol.

I give up !

 

[jonnyswamp]

Say yes I have got a use for the pump, I'm going to put it in a big sock, then swing it at your head

 

[plumben]

Should of said yes you could use it else where but the bill is still XYZ

 

[1Steven]

Job would be great if you did not have to deal with customers.

 

[Riley]

Customers do ruin it

 

[rpm]

Job would be great if you did not have to deal with customers.

Customers do ruin it

But then every now and then you hit gold with a good one. Around 1 in a 100 I reckon.

 

[WaterTight]

So the answer is to just blag it all the time and claim they need new everything. Works fine for me as all I hock is taps and flush valves. Yet another reason I can't be arsed getting gas safe. Job is already enough hassle as it is.

 

[Riley]

Gas safe is an "amazing" place to be. Never a dull moment :smile:

 

[WaterTight]

In my profession I prefer dull to all other options. There is no manner of excitement this job can produce that excites me pleasurably. I meet unexpected challenges with a mixture of fear and misery.
I'd enjoy a challenge where, were if I to fail, I could laugh about learning processes and resolve to start afresh the next day, rather than failure meaning I have to stay at work for an unscheduled 2-4 hours desparately battling an assortment of miserable unco-operative filthy inanimate objects being watched by an increasingly sh*tty and distrustful custard.
You have to be the right type, I guess.