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Customers who dont turn up

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Discuss Customers who dont turn up in the Plumbing Jobs | The Job-board area at Plumbers Forums

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BluePlumber

Working hard all week, Saturday polls round and a nice lie in bed awaits...
but no a customer want a quote for a new utility room.
Out of bed, freezing cold, deice the van and set off, arrive at the address, no answer to the door.
wonder if I have the right address, phone the mobile number, switched off, phone the landline, no answer, can hear the phone ringing in the house.
Knock on the door again, maybe they dint hear the first time, no.
Get really irate, push a card through the door and back home in a fowl mood.
Is it so hard to ring and say "sorry I've changed my mind" or even a text, tis only polite.
No, us plumbers have got nothing else better to do on a Saturday morning than run round like idiots chasing so called work. Well no more, If i turn up and your not in you're gonna get an invoice.
Thank You
Blue Plumber

::feels so much better now:: :)
 
its happened to me before i do like the idea of a invoice for the fuel and time dont think it would get me anywhere though.
 
REDSAW34 said:
wasnt in hucknall was it?.
Click to expand...

no Red was worse was in Rainworth, I should have known better! :eek:

oh well, least it got me outa bed, I'll have to have a day off in the week to make up for it :)
 
Had one better last year, 2 visits one to quote and one coz the custard insisted i go back and double check everything. Booked a date ordered the kit (bathroom) and rang the day before due to check all ok. Custard informed me he had used another plumber coz he could come in 1 week earlier, no phone calls to let me know!!!. So i billed him for 3 hours for visits, travel costs and return charges on bathroom kit(no fee to me coz city didnt mind) but try it on anyway.

Billed for around £100 with time limit on payment or small claims court threat, and guess wot he paid, result
 
had a similar story today,booked a service for a tenant for 2 o:clock,told them to turn boiler off[its a old baxi wm]gets there on time no answer[tenant went shopping]put in sorry we missed you note[dont you love the wording here?its they bloody fault]call back half hour later tenant home and boiler going flat out being cast iron it will take ages to cool down,i ask why didnt you ring when you seen the note? she replies i assume you wouldent be back today,see how far assumption gets her when i bill the letting agency£25 broken appointment,dont you love some tenants?they make me:mad::mad::mad:its for there own safety me being there,they cant even be botherd to stay in
 
I always phone before setting off to check.

If the boiler is hot, turn the boiler stat right down and run the heating. The heat wil very quickly dissipate.

Carry a pair of welders gloves with you.
 
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