Damage to bedroom when working in bathroom

[Sag]

Fully stripped out a bathroom including hacking all mortar off walls (had to as too tight to dot & dab as shower enclosure right up to door). Go into bedroom to bleed rad and notice wall has blown presumably due to hacking of mortar in bedroom.

Needs hacking off, patching up and painting.

How would you deal with this? Would you offer to put it right? Knock something off your price? Tell them it's not your problem as you had no choice but to hack off mortar in bathroom?

Am meeting customer tomorrow to discuss it.

 

[Roger Welton]

If it was definitely down to you then you should sort it imho, however if it was hanging off the wall already then they can stroll on.

 

[WaterTight]

if you warned them it might happen before and said it wouldn't be you who was liable, you're not liable

if you didn't, you're liable.

 

[Destroyer2813]

Happenen to me once popped a load of nail heads the other side of the plasterboard wall I was stripping off just got it reskimmed when the bathroom was done

 

[AlexGas]

I would offer to put it right.

 

[Worcester]

What would you expect if it happened in your house?

Apologise, and put it right.

 

[Ermintrude]

Skim wall £70

 

[Sag]

What would you expect if it happened in your house?

Apologise, and put it right.

That's what I was thinking. Just thought I'd see what others though.

As to the state of it prior to us doing the work, couldn't say as only went in that room to bleed rad. But looks slound elsewhere so most likely us.

Gutted as job was supposed to be finished today!

 

[WHPES]

If its just the nail heads, knock back in, put in some drywall screws and polyfilla over dinks.

 

[Sag]

No, it's blown and cracked so needs a patch up/skim sadly.

 

[jase158]

ask customer, I had this once, door had massive hole in it, thought I had put another door through it, was worrying all day, customer came back and said her son had done it months ago!!

 

[Sag]

Thanks, will see him tomorrow. Been stressing all day about it. It is what it is, I just hope he's reasonable about it seeing as I'm going to be reasonable and put it right.

 

[Killy Bing]

If you've done it put it right or come to an agreement and don't quibble over it.

If he recommends you and he says
"he did a great job doing X job but this Y happend yet he put it right without hesitation"

thats reassuring to who he recommends you too.
every cloud has a silver lining

 

[AWheating]

Stick a take that poster up.

 

[Mrs Tara Plumbi]

If you've done it put it right or come to an agreement and don't quibble over it.

If he recommends you and he says
"he did a great job doing X job but this Y happend yet he put it right without hesitation"

thats reassuring to who he recommends you too.
every cloud has a silver lining

Very true.

 

[erpkid]

As KB says the goodwill you can generate by dealing with this quickly and graciously will far outweigh the temporary expense.

 

[Sag]

Met him, he was okay(ish) about it I suppose. Now to get the plasterer in.

 

[Meady]

Things happen you've done the right thing so the bloke shouldn't have a problem with it, if he does the he's a banker

 

[Sag]

Thanks all, will see what he's like once it's all done.

 

[Chris F]

Put it right mate, its easy enough, it's happened to me but luckily I can plaster.

 

[AWheating]

If he gets arr see about it just tell him your sorry and you wished you had traveled back in time to the day the wall was build and got the builder to make it alittle strong against vibrations and got the plasterer to check his mix was correct. I've seen cracks and things fail in new builds when drilling, stuff happens, dogs bark, cats go moo.

 

[oz-plumber]

Try sorting the solution out where you have knocked a hole through the wall of an adjoining property.
Count yourself lucky it was the same property.
I'm sorting out this situation at the moment - try dealing with 2 property owners.

 

[Sag]

Try sorting the solution out where you have knocked a hole through the wall of an adjoining property.
Count yourself lucky it was the same property.
I'm sorting out this situation at the moment - try dealing with 2 property owners.

I feel for you. Dealing with one customer at a time is hard enough at times!

 

[Meady]

Try sorting the solution out where you have knocked a hole through the wall of an adjoining property.
Count yourself lucky it was the same property.
I'm sorting out this situation at the moment - try dealing with 2 property owners.

How the hell did you mange that ???

 

[Rickster123]

Try sorting the solution out where you have knocked a hole through the wall of an adjoining property.
Count yourself lucky it was the same property.
I'm sorting out this situation at the moment - try dealing with 2 property owners.

you flaming galah!!