L
Lucy Walks
I have a problem with my dishwasher and I’m told there’s an issue with my plumbing. I’m after some help with understanding what the issue is (and what the solution is).
My plumbing/appliance arrangement:
My dishwasher is plumbed in ‘downstream’ from my sink. They therefore share a pipe to drain the water to the outside drain. The dishwasher plumbing is directly behind the machine. There’s a drainage pipe that rises vertically from the horizontal(ish) one that drains from the sink. The dishwasher waste hose loops into the top of this vertical pipe.
The problem:
When my pipes become blocked ‘downstream’ from both the sink and the dishwasher (happens about once a year) I need to plunge my sink to remove the blockage. When I do this waste water from the sink rises up the vertical drainage pipe behind the dishwasher and splashes/overflows behind the dishwasher. Some of this water gets into the base of the machine through a gap at the back of the machine. This triggers an error on the dishwasher that disables it until the water in the base has dried out. Last time this took six days.
Here’s a picture of what I think is happening.
(Include pics)
Diagnosis:
Bosch say there is no fault with the machine and that the problem is with the installation and/or plumbing.
The installation team (from John Lewis) say that they cannot advise on plumbing.
It sounds like I need to have a change made to my plumbing but I need to know what that change needs to be.
Things I’ve thought of/tried:
Tipping the machine to drain the water in the base - isn’t practical as I’m disabled.
Covering the gap at the back of the machine so the water doesn’t splash into it - Bosch won’t tell me where the gap is.
Improving my plumbing so that the pipe doesn’t get blocked - the pipe is at a shallow angle and I can’t change that without rearranging my kitchen. I am doing all I can to keep it clear but it does just get blocked some times.
Help please!
Can anyone tell me what’s going wrong here, i.e. what’s happening that shouldn’t be happening?
… and how do I fix it?
Out of curiosity, why doesn’t this happen to everyone?
My plumbing/appliance arrangement:
My dishwasher is plumbed in ‘downstream’ from my sink. They therefore share a pipe to drain the water to the outside drain. The dishwasher plumbing is directly behind the machine. There’s a drainage pipe that rises vertically from the horizontal(ish) one that drains from the sink. The dishwasher waste hose loops into the top of this vertical pipe.
The problem:
When my pipes become blocked ‘downstream’ from both the sink and the dishwasher (happens about once a year) I need to plunge my sink to remove the blockage. When I do this waste water from the sink rises up the vertical drainage pipe behind the dishwasher and splashes/overflows behind the dishwasher. Some of this water gets into the base of the machine through a gap at the back of the machine. This triggers an error on the dishwasher that disables it until the water in the base has dried out. Last time this took six days.
Here’s a picture of what I think is happening.
(Include pics)
Diagnosis:
Bosch say there is no fault with the machine and that the problem is with the installation and/or plumbing.
The installation team (from John Lewis) say that they cannot advise on plumbing.
It sounds like I need to have a change made to my plumbing but I need to know what that change needs to be.
Things I’ve thought of/tried:
Tipping the machine to drain the water in the base - isn’t practical as I’m disabled.
Covering the gap at the back of the machine so the water doesn’t splash into it - Bosch won’t tell me where the gap is.
Improving my plumbing so that the pipe doesn’t get blocked - the pipe is at a shallow angle and I can’t change that without rearranging my kitchen. I am doing all I can to keep it clear but it does just get blocked some times.
Help please!
Can anyone tell me what’s going wrong here, i.e. what’s happening that shouldn’t be happening?
… and how do I fix it?
Out of curiosity, why doesn’t this happen to everyone?