How tolerant of customers are you?
I'll be the first to admit that I don't have much enthusiasm for doing this job anymore, its only the relatively easy money that keeps me going but why on earth do customers think the world revolves around them. Just in the last week I turned up to do some lights in a bathroom for a small building firm and I already told him I only had a day or so free yet when I got there he had already volunteered my labour out to the householder to do some extra work in his bedroom and office, then comes the "oh but its getting plastered on Monday excuse.
Then this Saturday morning I get a phone call of someone who wants a job pricing, yet last time he didn't even get back to me on the last job I quoted for him and then after six months wanted it all re-quoting again as the spec had changed, he didn't even end up getting the job at all. So Saturday morning he emails the drawings, by Saturday afternoon there was a missed call off him and then a text saying "have you had a chance to look yet" FFS its Saturday man.
And lastly my neighbour, he wants an EICR, abou 10 extra sockets and a consumer unit change at his other house, I said "I'm quite busy at the moment, my mate is doing a re-wire by himself and I'll only do it if we both do it, but also I want to spend a few days at home doing my bathroom first whilst I've got the chance, I'll let you know when I can do it" He then throws out the decorator speil as they all do - This was last Friday, this morning (Tuesday he's been knocking on my door (which I ignored as it was early and I'm off), 3 missed calls from him and this evening he's been knocking again (ignored again).
Its like this constantly, everyone is under the impression that they are the most important precious person in the world and can't comprehend that someone might have something else to do and not drop everything for them. Its very rare now that you get customers that are even remotely organised.
So how do others handle this, do you just accept that the...
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How tolerant of customers are you? for more information
You may reply to this message here.
I'll be the first to admit that I don't have much enthusiasm for doing this job anymore, its only the relatively easy money that keeps me going but why on earth do customers think the world revolves around them. Just in the last week I turned up to do some lights in a bathroom for a small building firm and I already told him I only had a day or so free yet when I got there he had already volunteered my labour out to the householder to do some extra work in his bedroom and office, then comes the "oh but its getting plastered on Monday excuse.
Then this Saturday morning I get a phone call of someone who wants a job pricing, yet last time he didn't even get back to me on the last job I quoted for him and then after six months wanted it all re-quoting again as the spec had changed, he didn't even end up getting the job at all. So Saturday morning he emails the drawings, by Saturday afternoon there was a missed call off him and then a text saying "have you had a chance to look yet" FFS its Saturday man.
And lastly my neighbour, he wants an EICR, abou 10 extra sockets and a consumer unit change at his other house, I said "I'm quite busy at the moment, my mate is doing a re-wire by himself and I'll only do it if we both do it, but also I want to spend a few days at home doing my bathroom first whilst I've got the chance, I'll let you know when I can do it" He then throws out the decorator speil as they all do - This was last Friday, this morning (Tuesday he's been knocking on my door (which I ignored as it was early and I'm off), 3 missed calls from him and this evening he's been knocking again (ignored again).
Its like this constantly, everyone is under the impression that they are the most important precious person in the world and can't comprehend that someone might have something else to do and not drop everything for them. Its very rare now that you get customers that are even remotely organised.
So how do others handle this, do you just accept that the...
Read more
How tolerant of customers are you? for more information
You may reply to this message here.
