from experience and a word from Worcester techies, the boiler stat and overheat stat were changed whilst doing a service enabling to keep the cost down for the customer and me from travelling too far for some simple that I may have overlooked, so took the techies word and fitted.
Whilst originally talking to this new customer he assured me that the circ pump was only two years old and besides, he also said that the airing cupboard was totally chock a block and didn't want to empty it.
A subsequent visit proved that a previous installer had made a proper pigs ear of the pipework so when I had rectified this the circulation improved drastically, so much so that the owners stated the the two living room rads had not worked this good since the change over to the external boiler ten years ago.
however the problem persisted, I persuaded the customer to empty the airing cupboard so I could fit a new pump whilst doing so I noticed the cylinder stat was not working correctly so changed whilst there.
I havnt charged for the pump the cyl stat or labour for last visit coz I have not managed to solve this problem.