Hi Everyone. I have had a boiler installed in March 2020 (a replacement like for like Valliant boiler). It has cut out twice with F20. Valliant came out and state that I have "All" my rads off so the boiler cut out due to over heating. The thing is that not all my radiators were off, most were actually on (open) including a vast area of underfloor heating connected to the same boiler. I am now being charged £98.00 for a call out because they say the boiler was not at fault and it was because I turned off the radiators. They now threaten that if I do not pay the charge they will cancel my full 5 years cover. To be clear, the previous boiler was beyond economical repair and Valliant replaced the boiler within the 5 year warranty. Valliant commissioned the engineer to fit the boiler and now say they take no responsibility for the job done by their engineer. The guy that came out came in a valliant van and suited in their logo clothing, yet they say it was not their engineer who did the job.
1. Can they do that? Deny responsibility and cancel my 5 year cover because I refuse to pay because the unit is under warranty, 3 months old and at no point informed that I would be charged until I got the letter?
2. How can I constructively challenge this?
3. He did not check all the radiators and simply assumed "all" the radiators were off.
4. Under the terms he should have said the call out was not in line with the warranty and therefore a charge would be made - however, he did NOT state that it was chargeable.
5. I cannot find anywhere on all forums that the boiler will go in to F20 if the rads are off, it does not appear to be associated with the code F20.
6. Any advice from you guys would be welcomed
Thank you
Les
1. Can they do that? Deny responsibility and cancel my 5 year cover because I refuse to pay because the unit is under warranty, 3 months old and at no point informed that I would be charged until I got the letter?
2. How can I constructively challenge this?
3. He did not check all the radiators and simply assumed "all" the radiators were off.
4. Under the terms he should have said the call out was not in line with the warranty and therefore a charge would be made - however, he did NOT state that it was chargeable.
5. I cannot find anywhere on all forums that the boiler will go in to F20 if the rads are off, it does not appear to be associated with the code F20.
6. Any advice from you guys would be welcomed
Thank you
Les