Faulty Hep2O fittings?

[Sharcott79]

Hi there,

I am hoping someone can give me some advice. We have had two leaks at home in the last 2 weeks; luckily we were in for both events and managed to get the water turned off pretty quickly so it is not a massive catastrophe. Both times, a fitting popped off a pipe about 15 minutes after a bath had been run. The plumber who attended both leaks has tested the system and checked all the pressure safety valves and, as everything there is fine, is of the opinion that the Hep2O fittings connecting the pipes are at fault. They look corroded inside and don't seem to have any teeth left. He has warned us that as two have gone it is likely it will happen again, and we should consider having all the fittings in our hot and cold water system replaced.

We have lived in our house 6 years and have not had any other plumbing issues in that time. The house was renovated and replumbed approximately 13 years ago.

The insurer is moving along with the claim for the damage caused by the leak but is not interested in future proofing anything and will not pay for work to be carried out to replace other fittings.

Is it possible to make a claim against Hepworth for this? Has anyone seen this type of thing previously and can advise? Appreciate it may just be very bad news and we have to find a way to sort it out ourselves, but would be very interested in anyone's feedback.

Thank you in advance, it is greatly appreciated!

 

[ShaunCorbs]

Are they the grey ones with green grab rings?

 

[Sharcott79]

Are they the grey ones with green grab rings?

Yes, they are.

 

[ShaunCorbs]

There is a know issue with them good look with Hepworth

Also seen them undo by themselves when they have been tight

 

[Sharcott79]

There is a know issue with them good look with Hepworth

Also seen them undo by themselves when they have been tight

Thanks ShaunCorbs. Have you ever known anyone to successfully get anywhere with Hepworth?

 

[ShaunCorbs]

Thanks ShaunCorbs. Have you ever known anyone to successfully get anywhere with Hepworth?

I’ve known them to replace a fitting but I haven’t heard of damage compensation etc but there’s always a first so good luck

 

[Chuck]

Take the good advice of your plumber and get them all replaced.

Don't expect your insurance company to pay any further claims of this type. They may even put an exclusion on your policy when you come to renew.

It's entertaining to fantasise about suing large companies. In practice, however, no one gets beyond their 15-minute free consultation with a solicitor.