J
janine
Hi,
Could anyone give me some advice or information please? My mother (age 79 and living alone) has a 6(?) year old Ferroli Optimax HE 39C condensing boiler which is serviced annually. Over the years it has given a lot of trouble but as my father dealt with it while he was still alive, I don't know much about when happened in the past. A few weeks ago the boiler would not start up at the usual time in the morning - not heat or hot water. There was no fault code showing. I was there at the time and tried every option in the manual (reset etc) including some extra ones my dad had written down when he was alive. Nothing worked and we called out Homeserve. The boiler started of its own accord just before the engineer arrived and he said that as it was working, he would not be able to identify the problem and couldn't help.
The same thing happened again a couple of weeks later and this time the engineer pressed the reset and the boiler started. It had been pressed before for varying lengths of time with no success. The engineer said that it was an intermittent fault and as it was now working he could do nothing.
This morning the same thing happened and there is no heat or hot water. The engineer will turn up today or tomorrow, by which time the boiler will have started and the engineer won't be able to help.
Any suggestions (other than putting a hammer through the dratted thing) please?
Thank you
Janine
Could anyone give me some advice or information please? My mother (age 79 and living alone) has a 6(?) year old Ferroli Optimax HE 39C condensing boiler which is serviced annually. Over the years it has given a lot of trouble but as my father dealt with it while he was still alive, I don't know much about when happened in the past. A few weeks ago the boiler would not start up at the usual time in the morning - not heat or hot water. There was no fault code showing. I was there at the time and tried every option in the manual (reset etc) including some extra ones my dad had written down when he was alive. Nothing worked and we called out Homeserve. The boiler started of its own accord just before the engineer arrived and he said that as it was working, he would not be able to identify the problem and couldn't help.
The same thing happened again a couple of weeks later and this time the engineer pressed the reset and the boiler started. It had been pressed before for varying lengths of time with no success. The engineer said that it was an intermittent fault and as it was now working he could do nothing.
This morning the same thing happened and there is no heat or hot water. The engineer will turn up today or tomorrow, by which time the boiler will have started and the engineer won't be able to help.
Any suggestions (other than putting a hammer through the dratted thing) please?
Thank you
Janine