Hey all
Looking for a consensus on an issue that has arisen.
Disclaimer is that my ideal icos 12 boiler Is over 10 years old but has been serviced. It has been presenting intermittent flame issues in sub zero temperatures however I found that insulating the pipe work around the gas regulator resolved this. Anyway.
A young lad from a reputable company came to service the boiler which on his arrival was working great no issues since last December.
The boy went to work, opened up the boiler, and he went abiut his business, goover came out etc, but after around 40 minutes I could hear him muttering swearing and generally not having a good time of it.
I never approached him, however after 90 minutes he came out and said that the boiler had been serviced however was now not working. He diagnosed electrodes and accompanying gasket kit. He did show me pictures of the inner case and the carbon build up did look bad and he stated he had cleaned it up great but now it wasn't firing up.
Now I am putting my faith in this boy as these photos could have been a load of carbon chucked out his hoover into the boiler but I have no doubt he is an honest lad.
Now. I have been charged for the service ehich was on an operational boiler. Fine. However i have been left sithiut heating for 2 days waiting on parts which to supply and fit I have been invoiced £245.
Is this right? If I put my car in for a service and it's running only for it to come out broken the garage would take responsibility for that. However in this instance , and possibly quite rightly so, I am being told they needed changed and that's that and its up to me to foot the bill.
Doesn't sit right with me that the boiler was working, admittedly with a fairly recent albeit intermittent fault, got serviced and now is not working and I've to pay for it.
There is no negotiating with them. They said if i dont want the parts fitted thats fine but ive still to pay the service fee and be left without heating.
thoughts? What's your opinion? Pay it and shut up or do I have a point?
Ps I'm skint and have a family funeral to pay for which Is why I am being pedantic.
Cheers
D
Looking for a consensus on an issue that has arisen.
Disclaimer is that my ideal icos 12 boiler Is over 10 years old but has been serviced. It has been presenting intermittent flame issues in sub zero temperatures however I found that insulating the pipe work around the gas regulator resolved this. Anyway.
A young lad from a reputable company came to service the boiler which on his arrival was working great no issues since last December.
The boy went to work, opened up the boiler, and he went abiut his business, goover came out etc, but after around 40 minutes I could hear him muttering swearing and generally not having a good time of it.
I never approached him, however after 90 minutes he came out and said that the boiler had been serviced however was now not working. He diagnosed electrodes and accompanying gasket kit. He did show me pictures of the inner case and the carbon build up did look bad and he stated he had cleaned it up great but now it wasn't firing up.
Now I am putting my faith in this boy as these photos could have been a load of carbon chucked out his hoover into the boiler but I have no doubt he is an honest lad.
Now. I have been charged for the service ehich was on an operational boiler. Fine. However i have been left sithiut heating for 2 days waiting on parts which to supply and fit I have been invoiced £245.
Is this right? If I put my car in for a service and it's running only for it to come out broken the garage would take responsibility for that. However in this instance , and possibly quite rightly so, I am being told they needed changed and that's that and its up to me to foot the bill.
Doesn't sit right with me that the boiler was working, admittedly with a fairly recent albeit intermittent fault, got serviced and now is not working and I've to pay for it.
There is no negotiating with them. They said if i dont want the parts fitted thats fine but ive still to pay the service fee and be left without heating.
thoughts? What's your opinion? Pay it and shut up or do I have a point?
Ps I'm skint and have a family funeral to pay for which Is why I am being pedantic.
Cheers
D