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I installed gas fire few months ago and it ended up going faulty so the customer put a warranty claim in.
Engineer came out and repaired fire then at risked it shut it down.
Said it could topple out of fire place due to movement which is impossible as it was difficult to fit and the cables were tight when I left.
This I remember as I recall trying to move it as dont fit that many fires. Obviously customers gone nuts wants to report to gas safe etc etc.
However I'm sure it wasnt loose when I fitted it so my thoughts are the engineer has done something then thought sod it just at risk it. Not been back yet but wonder if these things can become loose all sounds a bit odd tbh
Engineer came out and repaired fire then at risked it shut it down.
Said it could topple out of fire place due to movement which is impossible as it was difficult to fit and the cables were tight when I left.
This I remember as I recall trying to move it as dont fit that many fires. Obviously customers gone nuts wants to report to gas safe etc etc.
However I'm sure it wasnt loose when I fitted it so my thoughts are the engineer has done something then thought sod it just at risk it. Not been back yet but wonder if these things can become loose all sounds a bit odd tbh