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Customer rang. Told me she had someone out, they have changed the flat plate heat exchanger. Still same problem with water runs hot for a few minutes, then runs cool. Boiler is still running. Then they have told her its because she needs a new pump and quotes her for one. Then they sent another engineer and told her she doesn't need a pump. I have to go and look at the job today. Is there something I should be checking? I told her son to turn off the valves to the shower but the problem persist. I can only think there must be a blockage in the filter? Any help would be useful. Thanks