Heating not working downstairs

[herny80]

Hi all, I have just moved into a new build home. It has a combi in the kitchen with a electronic thermostat and other controls in hallway and in master bedroom. I was told by site manager that the one in bedroom is for that room only.
I just tried the heating and it gets very hot upstairs but every radiator downstairs is stone cold. The thermostat on the rads are on. For some reason even the master bedroom is getting hot if I use the downstairs controls which I thought was controlled from the bedroom. ? If anybody can help with why all rads downstairs are cold even the pipes to the rads and maybe give a explanation on why I have two controls?

Many thanks in advance

 

[Mike Jackson]

Building regs require separate heating zones up and down so you've got 2 stats etc. Check the downstairs controls are calling for heat. If they are and the downstairs doesn't work get onto the site manager and get the installer back.

 

[josh]

You need the plumber/plumbers foreman to come round and explain the system to you properly, which should have been done at handover.

 

[herny80]

Building regs require separate heating zones up and down so you've got 2 stats etc. Check the downstairs controls are calling for heat. If they are and the downstairs doesn't work get onto the site manager and get the installer

i forgot to mention that when I increase the temperature on either panel the boiler does fire up as if it's heating the radiators! I think that's a good idea, I will get the installers to talk me through it
as when had initial home visit the site manager didn't seem very knowledgable in it either!!

 

[herny80]

Just tried heating again using the upstairs control panel and it seems like it's wired in wrong as it's heating downstairs and downstairs panel is operating upstairs!!! How much of a job is this to rectify? Also the radiator next to front door seems to be staying stone cold it doesn't have a thermostat but it has the drain piece fitted to bottom left hand corner!

 

[gasmanrob]

Give the foreman a shout and get the electrician round it will take 10 minutes to rectify it just needs 2 wires swapping over