Heating not working!

[AnnNeedsHelp]

I had a new Vaillant ecoTEC plus boiler only fitted in the summer. However, come home to find heating not working! It appears to heat the water but radiators cold. I've checked the pump is making the right sort of noise.... so I suspect it must be the diverter valve? I've tried to contact my fitter (always a stressful experience). Any ideas what it could be .... and costs involved? I may then try and find somebody on here if not response from htg engineer. Thanks for prompt reply. Ann

 

[desrob]

I had a new Vaillant ecoTEC plus boiler only fitted in the summer. However, come home to find heating not working! It appears to heat the water but radiators cold. I've checked the pump is making the right sort of noise.... so I suspect it must be the diverter valve? I've tried to contact my fitter (always a stressful experience). Any ideas what it could be .... and costs involved? I may then try and find somebody on here if not response from htg engineer. Thanks for prompt reply. Ann

try turning up the room stat or aSK FOR HEAT AT BOILER

 

[AnnNeedsHelp]

Hi, have played with thermostat. The Honeywell control shows option for heating and hot water separately. On the boiler screen it shows heating disabled if I have it on, however, shows radiator on if I have on water but it does not heat radiators

 

[desrob]

I DON'T THING YOU HAVE A PROBLEM WITH YOUR BOILER,i feel a better understanding of how it operates would help try your installer.. say your not sure on how to work it.he should offer to show you,as he should have explained at the installation

 

[Phil B]

Why would it cost to repair if it was only installed in the summer?

 

[AnnNeedsHelp]

I don't think it is the boiler. As it is heating water. It's been working ok since installation. I think therefore it must be diverter valve not diverting hot water to the radiators!

 

[AnnNeedsHelp]

I don't think it is the boiler that needs repair it is under guarantee. I think the reason could be diverter valve as I have hot water but it is not diverting heat to radiators. Or don't I understand how it works? My question is .... if people think this could be the problem.... how much are diverter valves... and roughly how much to install.

 

[desrob]

I don't think it is the boiler. As it is heating water. It's been working ok since installation. I think therefore it must be diverter valve not diverting hot water to the radiators!

ok go for it as phil b said it's still under warrenty

 

[Phil B]

I doubt it's the valve tbh.

Daft question but as already said check controls are calling for hear and do you have sufficient pressure in system.

 

[AnnNeedsHelp]

No...... I dont think its the boiler.... its working .... its the heating thats not working!!!! Boiler gives hot water BUT it is not heating the radiators.... My questions is do you think this must be diverter valve?? If so, how much does diverter cost (basic) and roughly how long/much to install??

 

[AnnNeedsHelp]

Heavens..!! Nothing has changed since this morning!

 

[sparra1100]

run the hot water if the end left hand pipe under your boiler the flow gets hot or warm about a foot away from the boiler while the hot water is running or the radiator nearest the boiler then its the divertor valve otherwise its something else and you need someone gsr to look at it

 

[desrob]

???????????

 

[AnnNeedsHelp]

my post says 'the BOILER only' was installed in July. However, all the other controls did not need changing... hence my question

 

[desrob]

if boiler is saying the heating is disabled,get the user instructions out and read how to enable heating

 

[AnnNeedsHelp]

The boiler is on the wall in the kitchen - there are no 'down pipes'. The pipes all all the controls are pump, divertor are hot and hot water available BUT not heating radiators.

 

[quality]

Not likely to be the boiler if the hot water is working and is a recent installation. I t is more than likely to be external controls i.e. programmer or thermostat

 

[anz]

I think many people here are confused.

From my understanding this is not a combi boiler, it is a standard system boiler that you have installed, with a hot water cylinder.

If this is the case then you are correct in that if the hot water is working, the boiler is ok and the problem lies elsewhere.

This could be caused by faulty controls (thermostat, programmer) or the diverter valve.


You could give us your location, so that someone nearby can give you accurate diagnosis/quote and repair the problem.

 

[Phil B]

Where is your diverter valve..

 

[sparra1100]

very difficult to diagnoes a problem when someone says" i have a boiler on the wall in the kitchen am getting hot water but no heating" what type of boiler what make model ect and the person decribing the problem is not an engineer sorry but would you ring up the vets and say ave got this animal with a bad cough do you no whats causing the cough no cos he doesnt no what animal it is

ecotec pro plus they do in a combi and conventional

 

[desrob]

sorry i took it for granted it was a combi,but i still believe it.s a control issue rather than a fault.although i'm not familiar with valliaNTS I WOULD EXPECT some kind of fault code etc

 

[AnnNeedsHelp]

Thank you Anz.

You have grasped the issue perfectly. Since my last post my engineer has made contact (Thank God!) hence delay in responding. He agrees most probably diverter or programmer. He will be bringing both at the weeknd ... hurrah!! Thanks to all for responding.... off to get another blanket and glass of wine to keep warm. Take care.

 

[AnnNeedsHelp]

sorry didn't know there was combi and condensing of same ecoTEC model. Hence expected the experts to ask for clarification. I was responding to post asking me to check pipes down from boiler.....! The trouble with threads.... not everybody goes back to read comments .

 

[maks_rt_011]

It is under warranty, just call viallant!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!