Honeywell reliability not what it was...

[Masood]

Two ST9400's, both fitted about a year ago, both with same problem - randomly will not run program on timer. Work fine in continuous mode. Wonder if they had a dodgy batch?

 

[turnpin]

Why not fire off an Email ask them stating serial no's .......and how you fit lot's of their product's and how easy it will be to fit other makes if you get neg feedback from your customers.....if you don't ask you won't get.....regards Turnpin:biggrin:

 

[dave1]

Still got the receipts? Check the date and get into your supplier or ask to speak to the rep. The st9400 are not that reliable anymore I've changed tons of them

 

[Billy Bob Bob]

Honeywell have cost me a lot of money,fitted their stuff for years,it has gone really unreliable,now blown them out,using EPH kit instead

 

[Masood]

Still got the receipts? Check the date and get into your supplier or ask to speak to the rep. The st9400 are not that reliable anymore I've changed tons of them

Their warranty is 2 years from date of manufacture so I need to check the sticker on the back. To give credit to my local merchant, they've agreed to give me replacement units and send these back to Honeywell so I'm not losing out. Just disappointed as I've always recommended Honeywell as being a premium product.

 

[Masood]

Honeywell have cost me a lot of money,fitted their stuff for years,it has gone really unreliable,now blown them out,using EPH kit instead

I'll have to look in to EPH Mark....

 

[Millsy 82]

I have had loads of year old Honeywell programmers with the same problem. All just over a year old.

Like you I always used to be Honeywell mad saying it's the best you can get but I really lost faith with them. I now fit Drayton and have not had a problem and they are really easy to use.

 

[Billy Bob Bob]

I have had loads of year old Honeywell programmers with the same problem. All just over a year old.

Like you I always used to be Honeywell mad saying it's the best you can get but I really lost faith with them. I now fit Drayton and have not had a problem and they are really easy to use.

have fitted lots of drayton as well,no issues to date,good kit

 

[Billy Bob Bob]

Heater Switches and Heating Controls Suppliers - EPH Controls there you go Masood,any questions email patrick their techie direct

 

[dave1]

I'm the same I normally sell Honneywell as a leading brand and it's one most people recognise. It's also simple to use. What is the eph stuff like to use? Never thought too much of Drayton the motorised valves are not all that in my opinion.

 

[ShaunCorbs]

draytons for me

 

[bert large]

I've had similar problems with quite a few ST9100 single channel timers, seems to be the C model rather than the A for some reason. Danfoss don't seem to be any more reliable.

 

[Howsie]

I know that they had a bad batch of PCB's...

 

[cdodds2004]

drayton for me, fitted hundreds of there clocks and valves with very few failures. had quite a few honeywell st4900c were the the first channel you select works but not the second even if you switch on in different orders. first time it happened i changed the diverter valve wont make that mistake again

 

[oz-plumber]

Wonder if they had a dodgy batch?

Do you expect them to answer that and admit they had a dodgy batch.

Hell will freeze over before they admit they have supplied a faulty product.

As for refund / replacement, depends on your supplier and also depends on your suppliers relationship with Honeywell. - Which usually equates to how much money they spend with Honeywell.

 

[Howsie]

Masood, speak with Rob...

 

[Millsy 82]

Do you expect them to answer that and admit they had a dodgy batch.

Hell will freeze over before they admit they have supplied a faulty product.

.

I think they did admit to a faulty batch a few years ago.

 

[Roger Welton]

Funny you mention this, I've just changed a 9100 today where the relay has failed, just over 2 years old, have had a few 9400's go also.

 

[Leo21]

Me to, key and avoid wireless controls. A lot of people just can't use them.

 

[gassafe]

Had a Honeywell programmer 3 years old fail today... Changed for drayton as that's what I keep on the van but I'm not keen in them either, drayton programmers fail just for fun these days... He old 522's used to last forever!