just went to quote a new combi boiler currently the old combi has had it and needs replacing, took a look at what needed doing, gas is wrong size so needs re running and no existing condensate pipe so that needs running also. the customer has had one quote already from a guy who isnt local and hasnt even been out to see the job, he sent her a text message saying "worcester bosch combi £1200". WHAT The hell???. just been to my lovely merchants today to get some prices in. quoted for a 27cdi plus all parts flushing chemical inhibitor etc, my quote all in with labour came to £1500 +VAT i shaved off as much as i could afford to and still cant get anywhere near the text message quote. the customer has no idea what his work standards are nor has she heard of him before yet she is more than likely going to go for the cheap guy over us, how the heck could he get his quote so so cheap? or are we just getting a rum deal at our merchants?