Ideal logic plus 24kw flame loss

[Richie_77]

Evening all

Went to this boiler today reset it then checked it with the fga
gas working pressure with hob also running
cleaned electrodes
made sure the flue was clear
emptied condie trap
water pressure
cleaned out the sprio filter
gets home customer calls again boilers displaying same fault "flame loss"

Boiler was installed in 2011
What have I missed

thanks rich

 

[jtsplumbing]

Is it still under warranty ? if so just call ideal out (Saves all that messing about) thought the + had 7 years on it

 

[Richie_77]

Customer recently moved into the property doesn't have any paperwork on it so don't know if it's been registered properly.
Guess I could try calling ideal

 

[ed209]

I read earlier that there has been a lot of water from rain getting in to gas mains

 

[Richie_77]

In Southampton?

 

[Alpha man]

Condense run into a soak away or into the ground?

 

[Richie_77]

It goes to the drain I haven't checked if it's blockage or not but the customer did say that the boiler makes an odd noise and happens every hour or so so could be blocked condense.

 

[Alpha man]

check to see if there's water in the black plastic fan/ condense pipe thingy, above the condense trap, had this on one of my last week, where the garden had flooded and obviously the condense soak away would take any more water,.