Ideal vogue combi 40kw

[TonyS65]

Hello, pressure dropping rapidly after being set to 1.5bar drops to 0 within a few minutes.
I’ve been round all the radiators bled them checked for leaks (none found) and re-pressurised, dropping back to zero again.
No water dripping from ceilings or around skirting boards, any suggestions, do these boilers have an issue with this?
Any direction appreciated.

 

[IND_Nick]

Morning, have you checked if water is going through the condensate drain or the pressure relief copper pipework outside?

 

[TonyS65]

Morning, have you checked if water is going through the condensate drain or the pressure relief copper pipework outside?

No but I will do this morning now you’ve told me 👍🏻 If it is will it be an easy fix or should I just get Ideal out to it ?

 

[IND_Nick]

Both outcomes would need to be resolved by a gas engineer. You could use a local one or contact Ideal, whichever you prefer.

 

[TonyS65]

Morning, have you checked if water is going through the condensate drain or the pressure relief copper pipework outside?

Hello again, just got my wife to pressurise the loop whilst I stood outside and watched a consistent drip of water out of the pipe 😫

 

[TonyS65]

I also found out that the engineer who installed it issued a gas cert to me but didn’t register it with gas safe but did with Ideal.
What can I do to resolve this as he isn’t responding to any texts or calls?

 

[Scott_D]

Check the analogue and digital pressure gauge give the same reading?

 

[Gasmk1]

Check with ideal as registering with the manufacturer they carried the cost of the gas safe registering,

 

[IND_Nick]

Hello again, just got my wife to pressurise the loop whilst I stood outside and watched a consistent drip of water out of the pipe 😫

Which pipe is dripping, the copper pressure relief pipe or the condensate plastic waste?

 

[TonyS65]

Which pipe is dripping, the copper pressure relief pipe or the condensate plastic waste?

Hello, it’s the plastic one that’s dripping quite profusely when I pressurised the system.

 

[TonyS65]

Check with ideal as registering with the manufacturer they carried the cost of the gas safe registering,

I spoke with ideal to see if it was registered with them and asked if they could sort it out and they said no I would have to get a gas safe engineer to do it 🤷‍♂️ Even though at the time he was gas safe registered and left us a certificate.

 

[Scott_D]

Has it been registered for warranty and had a documented annual service?

 

[Gasmk1]

If it is the plastic one then more than likely the heat exchanger has gone, how old is the boiler

 

[Scott_D]

If it is the plastic one then more than likely the heat exchanger has gone, how old is the boiler

Hopefully the condensate doesn’t just terminate out the wall and drip but you never know.

 

[TonyS65]

Hopefully the condensate doesn’t just terminate out the wall and drip but you never know.

It’s 15mm ish plastic pipe inside a 40mm ish plastic pipe that goes to a drain.

 

[TonyS65]

Has it been registered for warranty and had a documented annual service?

Installed in 04/2019 and registered for warranty but not gas safe. Should have come to service last year but couldn’t because of cv19, problem arose a couple of weeks ago and so I sent him a message asking for him to sort it and service it but said he was busy till this week, tried calling this week but ignoring texts and calls 🤷‍♂️

 

[Scott_D]

Some pictures may help us help you.
You can also pressuriser the boiler then shut the flow and return valves under the boiler.
If the boiler pressure drops it would indicate a boiler fault. If the boiler pressure remains it would indicate a system fault.

 

[Scott_D]

Installed in 04/2019 and registered for warranty but not gas safe. Should have come to service last year but couldn’t because of cv19, problem arose a couple of weeks ago and so I sent him a message asking for him to sort it and service it but said he was busy till this week, tried calling this week but ignoring texts and calls 🤷‍♂️

Most manufactures gave a grace period for servicing but 12 months is a stretch

 

[TonyS65]

Some pictures may help us help you.
You can also pressuriser the boiler then shut the flow and return valves under the boiler.
If the boiler pressure drops it would indicate a boiler fault. If the boiler pressure remains it would indicate a system fault.

I open the first blue valve which is the cold mains inlet and then open the other blue valve and pressurise the system, when it reaches 1.5 bar I close both valves and the pressure drops to zero over 1-2 minutes and sometimes less.