Ideal yet again.

[hammers4spanner]

About 10 days ago i went to an ideal logic+ that had a fault ( i never fitted nor serviced).
Anyway Ideal said its under warranty so will repair . Over a week later engineer turns up has a quick look and says has it been serviced , cust says yes every year checks paper and engineer starts to question services .
Contacts his manager and then comes back and says he won't repair under warranty has its past 5 years . Cust and engineer then dispute as cust says its 7 year engineer says no its 5 .
Engineer walks out leaves fault , meanwhile cust makes several calls and then engineer calls back and says your boiler was built in 2011 and wasn't fitted until 2012 , so as it wasn't fitted shortly after production it is out of gas safe regs and doesn't come under warranty !!!

They say its been sat on a shelf to long and should of been fitted around 2011 date of manufacture ,
Really what next??

 

[rpm]

Wrong sort of gas been used? lol

 

[townfanjon]

This is well documented and spoken about on the facebook gas sites all the time .
Problems at Ideal

 

[Ray Stafford]

About 10 days ago i went to an ideal logic+ that had a fault ( i never fitted nor serviced).
Anyway Ideal said its under warranty so will repair . Over a week later engineer turns up has a quick look and says has it been serviced , cust says yes every year checks paper and engineer starts to question services .
Contacts his manager and then comes back and says he won't repair under warranty has its past 5 years . Cust and engineer then dispute as cust says its 7 year engineer says no its 5 .
Engineer walks out leaves fault , meanwhile cust makes several calls and then engineer calls back and says your boiler was built in 2011 and wasn't fitted until 2012 , so as it wasn't fitted shortly after production it is out of gas safe regs and doesn't come under warranty !!!




They say its been sat on a shelf to long and should of been fitted around 2011 date of manufacture ,
Really what next??

I had that with Baxi a while ago. A GA boiler had been sitting on the shelf for a while, and they didn't want to honour the warranty when it did go out. However, it only took one call from us to Baxi, and it was sorted.

 

[cdodds2004]

disgrace

 

[REDSAW]

still no word from ideal who said they would look into my customers ordeal!.

just gathering the troops now and will cause as much damage as necessary when the sand runs out.........i dont let things drop

 

[cdodds2004]

this is shocking tactics!

 

[Leo21]

I've never fitted one of them, and I don't think I will after reading this.

 

[woodsy]

It's a shame that when Ideal had finally got themselves a half decent boiler and had begun to get installers back on side after the disgrace and shambles of the isar / icos they are now shooting themselves in the foot with their customer service.

 

[mfgs]

Boilers with long warranties are going to cause manufacturers issues if they are having reliability problems. Especially more towards to cheaper end of the market.

 

[Masood]

However, it only took one call from us to Baxi, and it was sorted.

Why did that immediately make me think of this???


https://m.youtube.com/watch?v=i96VS_z8y7g

 

[jonnyswamp]

It's a shame that when Ideal had finally got themselves a half decent boiler and had begun to get installers back on side after the disgrace and shambles of the isar / icos they are now shooting themselves in the foot with their customer service.

Agree with woodsy
If this is going to be the norm, I'll be fitting my last Ideal next week and will push Baxi as my preference

 

[Whyme]

from what ive seen and heard its most manufacturers using all sorts off reasons to dodge warranty's. i think there guts are starting to wrench after the scale of what could be if a model goes pear shaped etc.

 

[Masood]

It's a shame that when Ideal had finally got themselves a half decent boiler and had begun to get installers back on side after the disgrace and shambles of the isar / icos they are now shooting themselves in the foot with their customer service.

Totally agree. I've been really pushing Ideal, telling customers how good they'd become. This has really put me off..

 

[mfgs]

Sell them a Worcester, they don't try and dodge warranty repairs. Everyone knows the name and trusts it. Yes they are expensive, but for good reason.

 

[jonnyswamp]

Sell them a Worcester, they don't try and dodge warranty repairs. Everyone knows the name and trusts it. Yes they are expensive, but for good reason.

I've had most of the day on Worcesters, an old cdi diaphragm change (the pain in the arse one)
Then this afternoon a leaking flow limiter housing/adapter on a 6yr old 30si ( I must be in treble figures on these by now) and on the same boiler a prv change, the one where your fingers need to be ostrich tentacles to get at it
Not happy with either of those designs

EDIT ostrich tentacles! where TF did that come from, can't even blame predictive text
It is my first full day back in 5 weeks though.......and I'm tired/old

OCTOPUS I MEAN'T :bucktooth:

 

[Leo21]

Sell them a Worcester, they don't try and dodge warranty repairs. Everyone knows the name and trusts it. Yes they are expensive, but for good reason.

They're a hateful product to work on though, Vaillant warranty is very good and you don't need pencil fingers to work on them.

 

[ShaunCorbs]

They're a hateful product to work on though, Vaillant warranty is very good and you don't need pencil fingers to work on them.

hahaha nope same as ideal blaming installer etc

 

[mfgs]

They're a hateful product to work on though, Vaillant warranty is very good and you don't need pencil fingers to work on them.

Vaillant warranty isn't great either according to mates I have who fit them.

Agree, there are easier boilers to work on but once you've done a few they become easy.

 

[Leo21]

I must be lucky then, I've had no issues with warranty.

 

[Billy Bob Bob]

Only good boiler ideal make is the Vogue,i work on them all,the Logic is a cheap boiler,one look at it tells you all you need to know

 

[JAH HEATING]

I went off vaillant because their aftercare is terrible

All I seem to be hearing thesedays about ideal is bad things

Tempted to start fitting intergas or look at atag boilers.

Worcester may have a good aftercare, but I just think they're last

 

[AWheating]

vogue is a nice boiler.

all boilers have issues, for me customer service is very important, one bad experience and im using another brand. Baxi, Vaillant, vokera and others have given me one bad experience and i now try to avoid them.

 

[Billy Bob Bob]

vogue is a nice boiler.

all boilers have issues, for me customer service is very important, one bad experience and im using another brand. Baxi, Vaillant, vokera and others have given me one bad experience and i now try to avoid them.

Thats why i stuck with Baxi,aftercare is excellent,never had a issue with them

 

[AWheating]

Thats why i stuck with Baxi,aftercare is excellent,never had a issue with them

maybe they have improved but my experience of the "no heat team" is poor. Long waitng times on the phone, long waiting times on call outs, thick engineers......