insurance providers,our experience

[Billy Bob Bob]

Anyone due to renew their insurance?,well avoid Hastings direct,they are hopeless,this is the average time it takes to get through to them,when you do get through they are extremely unhelpful and just want to rip you off,we have both vans insured with them,we are changing the transit for a newer van,admin fee on its own is £130,they also say we have had a claim against us up in Somerset,though we have not been to Somerset,they instantly loaded our insurance,even though there's no evidence,no damage to our van,no proof,plus we have a dated dash cam on every journey,they were not interested,this spurious claim happened 4 months ago and Hastings have done nothing to sort it out,a very poor,uncaring,inept insurance provider,probably useless in the event of actual claim,so avoid at all costs

 

[lame plumber]

been there with Hastings van direct or whatever, now use Aviva and surprisingly the premiums have been fair and service not to bad, waiting on my renewal this year after lorry hit my parked van!!! as of course I will be considered a higher risk, even though I wasnt in it at the time!!!!

 

[julesverne]

hate dealing with insurance.
you could always complain to them about and if they cannot resolve it after 40 days, you can choose to take it further to the insurance ombudsman who will adjudicate on the matter. it normally get onto the case. as i believe they charged for every claim that goes to the ombudsman.

 

[Billy Bob Bob]

Rang up,said "ombudsman" spurious claim removed,they wont be my insurer next year,goth both vans with them,bunch of crooks

 

[julesverne]

Its always the case with insurance they always prioritise complaints due to the 40 day rule and do t want it going to the ombudsman if they can help it.