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A British owned Sanitaryware manufacturer in the UAE is looking for a Technical Support Specialist to join the Technical Department in the Dubai (UAE). please see the Job Specification below:
Role Summary:
Supports the Technical Team and service-related operations
Job Description
Regards
Daniel
A British owned Sanitaryware manufacturer in the UAE is looking for a Technical Support Specialist to join the Technical Department in the Dubai (UAE). please see the Job Specification below:
Role Summary:
Supports the Technical Team and service-related operations
Job Description
- Work closely with the Project, Retail and Trade divisions to support in Product Technical cases being resolved efficiently.
- Perform analyses, create reports, and assist to implement emergency plans.
- Advise and instruct the service technicians in regard to cases.
- Assist in planning spares parts before case visit to resolve on first occasion.
- Support and maintain the standards of the technicians including uniforms and tools.
- Carry out regular training schemes to ensure technicians are up to standard to complete the work.
- Create and maintain working relationships with Key Contractors and Clients for preventative measures.
- Recommends changes to products or services to fulfill customer needs.
- Participate in root cause analysis and communicate findings to other departments and management.
- Able to juggle priorities to meet deadlines without cutting corners.
- Follow-up and take responsibility for unresolved issues or escalations.
- Helping improve and develop the knowledge and skills of others.
- Must be willing to Travel at short notice.
- Plumbing/Construction industry qualification (NVQ 2/3 or equal equivalent)
- Knowledge and background in plumbing/bathroom installations.
- Excellent English language written and verbal communication skills.
- Ability to work and contribute within a team environment.
- Ability to work to deadlines and perform accurately in pressure situations
- Strong personality, with a hands-on mentality
- Able to work on own initiative to develop the team
Regards
Daniel
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