Kinetico 2020C Water Softener- changed piping from 15mm to 22m, was working, stopped!

[theskiingbear]

We changed the pipework in our house over from 15mm to 22mm recently. The Kinetico model we have is an HE and initally it didnt work, the salt block disintegration was weird looking. I spoke to a Kinetico enginner and he suggested that the "in" hose was probably connected to the "out" and vice versa, sure enought we took his advice, we changed the hoses around and it worked beautifully, problem solved. But the softener seems to be doing the same thing again, the salt blocks look odd when they dissolve (they have a very angular edge to them) and i checked the water with a softener tablet and its hard again. Anyone help on this?

 

[plumberdarren]

Re: Kinetico 2020C Water Softener- changed piping from 15mm to 22m, was working, stop

Has the water softener got a bypass valve on it ? there should be 3 valves 1 in 1 out and 1 between the two that can be opened if the softener breaks down etc. this will give hard water straight from the main check that it is shut and the in and out softener valves are open.

 

[kris14]

Re: Kinetico 2020C Water Softener- changed piping from 15mm to 22m, was working, stop

We changed the pipework in our house over from 15mm to 22mm recently. The Kinetico model we have is an HE and initally it didnt work, the salt block disintegration was weird looking. I spoke to a Kinetico enginner and he suggested that the "in" hose was probably connected to the "out" and vice versa, sure enought we took his advice, we changed the hoses around and it worked beautifully, problem solved. But the softener seems to be doing the same thing again, the salt blocks look odd when they dissolve (they have a very angular edge to them) and i checked the water with a softener tablet and its hard again. Anyone help on this?

hi there, i have exactly the same problem. but our softener is brand new! did u manage to fix it?

 

[SafeGasInstall]

Re: Kinetico 2020C Water Softener- changed piping from 15mm to 22m, was working, stop

did you follow the instruction for pressurising it

 

[kris14]

Re: Kinetico 2020C Water Softener- changed piping from 15mm to 22m, was working, stop

well we got someone to fit it for us. it was working at one stage, but ive tried the test tablets and the water is still hard. can you give me any help? how do i pressurise it? thanks

 

[SafeGasInstall]

Re: Kinetico 2020C Water Softener- changed piping from 15mm to 22m, was working, stop

i dont remember but have a look on the manual