Kinetico Water Softener Malfunction on one cylinder when on regeneration

[JaysJimlad]

I have a Kinetico softener, which I had new 10 years ago. Like everyone on this forum I can't locate any info on troubleshooting problems. Also I can't determine my model type. Mine is twin cylinder, see picture and the cylinders sit in the brine, all enclosed in a single tank. I use 2 block salt refills, each block is about 8.8 lb in weight. They stand on an open fret to ensure only the bottom edge of the blocksare in the water/brine
I have a problem whereby the system regenerates correctly on one cylinder, i. e.‘Brine – Rinse’ & ‘backwash’, which finishes by providing about 3/8th inch depth of water to interface with the bottom edge of the block salt. However,when the other cylinder is in regeneration, ‘Brine – Rinse’ is OK but at the end of backwash the water can be heard to be continually running, I think to drain and the 3/8th inch depth of water to interface with the bottom edge ofthe block salt is not supplied.

So it is working one side but not the other!!

My assumption is that I will need to get into the mechanism on top of the maincylinder and investigate what is malfunctioning??

Has anyone got info on which ring of bolts I open first, the inner or outerfirst or all of them - is there a set order of undoing has anyone ant pictures or info please?

Jaysjimlad

 

[Frelon]

Jaysjimlad

You open the top of of the softener at your peril, there is a spring that may jump out!!!! mg_smile:

It is not worth messing about with this so you are advised to seek reassurance from your local Kinetico approved water softener company.

The Kinetico is known as a piece of kit that needs not a lot of maintenance. If it is supplying soft water leave well alone!