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jonnyswamp

jonnyswamp

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Paid around £600 in Nov 2013 for a 47" LG smart tv, supposedly all singing and dancing, and now its packed in
Did an internet search and found that the fault in question is a pretty common problem. Contacted Currys helpline and my missus was told it would probably be covered even though the warranty was up
To cut a long story short, got told by a total t**t on the customer service desk that it would only be covered if, after an assessment, there was an inherent manufacturers defect
Spent ten mins trying to get through to the (by now) two of them behind the counter that 19/20 months isn't a reasonable lifespan of a so called quality product. The two idiots behind the desk were just quoting from their training handbooks and wouldn't be swayed
I can honestly say, that if I had taken the tv out of the car and took it into the shop before I talked to the muppets, one of them would have worn it
Glad I had left it in the car and I'm still able to go on holiday Tuesday
Took it to an independent tv guy who said it was a common fault/problem, but neither LG or Currys will admit liability, blaming fair wear and tear
Mr tv guy says he can repair it for £80 with some other manufacturers parts, so I'll try that route
If it doesn't work, in 2 weeks time it will either be in 1000 pieces on Currys floor, or sticking out from the screen of the biggest tv on display in Currys
I will never darken the door of Currys again, abysmal service
 
Currys seems to have plenty of temporary idiots.
I would think carefully if I were you before letting anyone work on it or you totally lose your rights. You maybe should go the legal threat route & put it in writing that it has to give reasonable service. Check your warranty life.
I hate the Currys 2 year (extra year), anything happens we replace warranty, as what that really means is they take it away & try to get it fixed warranty while you are left with nothing while you wait on it back
 
Sorry to hear that Johnny , that's the only downside to all this fan dangled technology = it's more to go wrong, I hope you get it sorted and my belief is that ANY PRODUCT ( tv , boiler, fridge etc ) of the value of £500 or more should come with minimum 2 years warranty as 1 years warranty isn't giving you much faith in there product,,, good luck,
 
Yep Currys are terrible. I would never buy from them. I don’t think there is any point arguing with the drones in the shop any more. I think you are right in saying it is not unreasonable to expect an expensive product like your TV to last a good many years. Even though your warranty is up you might still have a chance of getting this sorted (maybe up to 6 years under the sales of goods act). I suspect Ray could quote you chapter and verse. I think I would hold off getting it fixed by another party. Pop on over the the money saving expert website as I am sure they may be able to give you some advice.
 
unfortunatly, you fell for the curry's lure!.

i had a cousin who worked there in tech' he told me a few things of their policies that will make you steer well clear of pcworld/currys scham.
i was told his orders were ;
keep customer on the phone for as long as possible-their paying a premium rate for the call...
read through the book telling the customer what to do..
if they dont understand...keep going, its the customers hard luck, their paying for the call..
on no account admit fault or liability and never offer replacement or refund....

it goes on and on..

just one quick story, my father in law paid £2700 for a t.v. it came and was installed.
a couple of days later he was sitting there thinking there is some thing wrong! the t.v. was switched off but whilst staring at it he noticed a grey shadow accross the screen. eventually he deciphered what it was...there in feint grey spelt the words...CURRY'S accross the middle of the screen, it was ex-display for £2700!!!!!!

my cousin also says that all customer returns are re-packaged and sold back on unless physicaly damaged so BEWARE of any sealing tapes that are not from the factory......
 
Currys/PC World. Your experience is shared by many.
Having seen products on line, only to be told, in store, "no longer available", and offered an inferior product. (Bait and switch) I consider them a waste of time.
 
had the same with a sony widescreen from tescos a while back, the Mrs bought it for my birthday in sept, so she could watch the royal wedding on it?????????????? in May I believe. Same old, it got a line down it, called tescos and some scrote turned up looked and went off saying it needed a new screen, never heard fm them again. So popped into the store that sold it to me asking for a refund on a 14 month old tv as it wasnt fit for purpose, an important little sentence there. Had to visit the store 3 times, and on last visit marched in with tv in a trolley and upto customer services, quoted sale of goods act in very very loud voice, eventually gaining the ear of the store manager after 3 asst managers had failed to answer the problem to my satisfaction. Once he arrived and advised me that they would send out a repair agent he realized that this wasn't the route to follow and told me to pick a tv to match the one I had and all was well. Better still he turned up 10 minutes later with £50 in vouchers which the Mrs relieved me of straightway.

tell currys to go take a hike and you'll be taking them to county court to get your money back (small claims) and they tend to listen as when you win, the bailiffs have loads of choice when it comes to getting the money for you :)

Ray will probably have something to say on this now :)
 
Paulplumb said:
Yep Currys are terrible. I would never buy from them. I don’t think there is any point arguing with the drones in the shop any more. I think you are right in saying it is not unreasonable to expect an expensive product like your TV to last a good many years. Even though your warranty is up you might still have a chance of getting this sorted (maybe up to 6 years under the sales of goods act). I suspect Ray could quote you chapter and verse. I think I would hold off getting it fixed by another party. Pop on over the the money saving expert website as I am sure they may be able to give you some advice.
Click to expand...

Sound advice. I can't remember the exact details but there was a court ruling some years ago that manufacturers could not get away with refusing to repair items if the warranty had expired, as long as there was a reasonable expectation that said item would last longer than 1 or 2 years.

Talk to Citizen's Advice, definitely look at Money Saving Expert website but if you let a third party repair it, you'll lose your rights I think.
 
Currys and pcworld(same bunch) known for very poor after service always stay away from them.
 
The DSG group( currys, pc world and some others) are shonkey, not that comet were much better but it gave you some other options.
John Lewis are a cut above them though.
 
trouble is they dont reach down this way with their nice waitrose and JL shops
 
Only just joined and so a belated reply.

My advice re buying TVs is to avoid so-called Smart TVs like the plague. Buy a decent bog-standard TV without all the 'smart' stuff and get a standalone box to do the 'smarts' like Netflix, iPlayer etc. The rationale is simple. The churn in new TV's every three/six months from the Sony's and Panasonics of this world means that their software development cycles are not adequate. Sooner or later changes in iPlayer, Netflix etc will mean that the TV will stop working on that service. You will get minimal upgrades or help from Sony etc.

Buying a standalone box means much better support as interfacing/responding to changes in s/w needed when Netflix changes is their (standalone box makers) core business.
 
I watch TV on a curved screen, its glass and its CRT. ha ha ha

This old 4:3 will outlast all those chavy flatscreens!!
 
Bit of an update

Emailed the independent engineers report to Currys customer service people, along with a rather curt email highlighting what I'd already said to the numpties in the shop (not fit for purpose, didn't last a reasonable ammount of time etc)
They rang my missus and offered £362 worth of Currys vouchers, which she accepted
I'm not overly happy but, I suppose it's a bit of a result
I would have pushed for a complete replacement, but she thought she did the right thing at the time, so can't grumble too much (although I did a bit)
 
What were your options?

I suppose you could have told your wife what you really thought of her decision, but that would have ended up with you sleeping in the van for a month.

Martyrdom does have it's pitfalls.
 
countryman69 said:
Only just joined and so a belated reply.

My advice re buying TVs is to avoid so-called Smart TVs like the plague. Buy a decent bog-standard TV without all the 'smart' stuff and get a standalone box to do the 'smarts' like Netflix, iPlayer etc. The rationale is simple. The churn in new TV's every three/six months from the Sony's and Panasonics of this world means that their software development cycles are not adequate. Sooner or later changes in iPlayer, Netflix etc will mean that the TV will stop working on that service. You will get minimal upgrades or help from Sony etc.

Buying a standalone box means much better support as interfacing/responding to changes in s/w needed when Netflix changes is their (standalone box makers) core business.
Click to expand...

What are these "stand alone boxes" you speak of and where may one purchase one to
 
Sell your vouchers to Phil for £500?

Might be better to opt for Panasonic or Samsung with less features.
 
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jonnyswamp said:
What are these "stand alone boxes" you speak of and where may one purchase one to
Click to expand...

I understand but don't completely agree with countryman, my fairly elderly panny plasma has had several upgrades of the iplayer and youtube over the years. I also have a dumb plasma with a PVR and find it irritating to use when accessing apps.

Most PVR's and STB's have the ability to play on demand apps like iplayer or you tube, just google Set Top Box.
 
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