N
nems1982
After some of you really kindly helped me last time I thought this would be the best place for some more honest advice.
Following my last thread
[h=2] Undersized Vent For Baxi Bermuda 552[/h]I did as advised and spoke to the relevant companies and after a little pursuasion (and his own investigation...) the letting agent agreed that the company who initially issued the CP12 could come back and reassess the vent and give us a quote for the work which could then be passed onto to the landlord.
The company called yesterday and booked an appointment for this morning. When the engineer arrived he was not the company owner as I was led to believe but another man he invited himself into the house where I was on my own with my 5 month old and one of my twins (teachers strike), he then glanced at the vent and informed me that it was fine, not too small and then made to leave. I then told him about what the BG man had told me and said that I was worried that I was getting conflicting advice. At this point he told me that BG didn't know what they were talking about and that the engineer was just trying it on. I told him that BG had only been called out to fix radiator and so was unlikely he was trying his luck as the insurance policy on the house covers any work. It was at this point that he started to shout at me..... He started to question me about the size and I told him I was too sure of the sizing but was under the impression it had to be 100cm2. He went out to his van to get a book and when he re-emerged he called baxi to check what size vent their largest boiler required. AT NO POINT DID HE ATTEMPT TO LOOK AT THE BOILER even though it was right next to him in the sitting room. When he spoke to Baxi they told him the maximum required was 78cm2 (I think) he told me that the vent was more than big enough and that I was being ridiculous. I tried to tell him that I just wanted to make sure my family were safe because we keep being told different things. After another debate involving him shouting at me continuously that there was nothing wrong he stormed out telling me that I am ignorant. I thought it best not to dignify this last comment with a response and I was in fact at this point in floods of tears so unable to say anything either way. Luckily while the engineer had been on the phone to Baxi I had called my dad who happened to arrive just as the engineer was leaving. I was too flustered to really retain any of that information the engineer had provided but luckily my dad did and once apprised of the facts dad measured the vent.......it is too small. The enginner did not look at the external part of the vent which I am told was necessary. The engineer then sat at the end of our road and when again approached by my dad (who is luckily a very reasonable man) the engineer told him that he was waiting to hear from Baxi about what size the boiler is as, if it is the biggest sort of boiler they do, the vent was too small.
I'm sorry this has been such a long read but I really am at the end of my tether with all of this. The landlord is still refusing to do the work and the letting agent is sending round someone else from the same company to give us a quote. So far this company have issued an illegal CP12 (not filled in properly) and sent round mr nasty. I'm not a fussy or rude person I just want my family to be safe. My husband and I are now discussing moving again (been here a month) which we will have to do if necessary but I really don't want to have to disrupt the children again.
Please help.
Naomi xx
Following my last thread
[h=2] Undersized Vent For Baxi Bermuda 552[/h]I did as advised and spoke to the relevant companies and after a little pursuasion (and his own investigation...) the letting agent agreed that the company who initially issued the CP12 could come back and reassess the vent and give us a quote for the work which could then be passed onto to the landlord.
The company called yesterday and booked an appointment for this morning. When the engineer arrived he was not the company owner as I was led to believe but another man he invited himself into the house where I was on my own with my 5 month old and one of my twins (teachers strike), he then glanced at the vent and informed me that it was fine, not too small and then made to leave. I then told him about what the BG man had told me and said that I was worried that I was getting conflicting advice. At this point he told me that BG didn't know what they were talking about and that the engineer was just trying it on. I told him that BG had only been called out to fix radiator and so was unlikely he was trying his luck as the insurance policy on the house covers any work. It was at this point that he started to shout at me..... He started to question me about the size and I told him I was too sure of the sizing but was under the impression it had to be 100cm2. He went out to his van to get a book and when he re-emerged he called baxi to check what size vent their largest boiler required. AT NO POINT DID HE ATTEMPT TO LOOK AT THE BOILER even though it was right next to him in the sitting room. When he spoke to Baxi they told him the maximum required was 78cm2 (I think) he told me that the vent was more than big enough and that I was being ridiculous. I tried to tell him that I just wanted to make sure my family were safe because we keep being told different things. After another debate involving him shouting at me continuously that there was nothing wrong he stormed out telling me that I am ignorant. I thought it best not to dignify this last comment with a response and I was in fact at this point in floods of tears so unable to say anything either way. Luckily while the engineer had been on the phone to Baxi I had called my dad who happened to arrive just as the engineer was leaving. I was too flustered to really retain any of that information the engineer had provided but luckily my dad did and once apprised of the facts dad measured the vent.......it is too small. The enginner did not look at the external part of the vent which I am told was necessary. The engineer then sat at the end of our road and when again approached by my dad (who is luckily a very reasonable man) the engineer told him that he was waiting to hear from Baxi about what size the boiler is as, if it is the biggest sort of boiler they do, the vent was too small.
I'm sorry this has been such a long read but I really am at the end of my tether with all of this. The landlord is still refusing to do the work and the letting agent is sending round someone else from the same company to give us a quote. So far this company have issued an illegal CP12 (not filled in properly) and sent round mr nasty. I'm not a fussy or rude person I just want my family to be safe. My husband and I are now discussing moving again (been here a month) which we will have to do if necessary but I really don't want to have to disrupt the children again.
Please help.
Naomi xx
