New boiler services

[Lizzy]

My problem. After installing a new boiler the customers sends off registration cards and ticks to say they do not wish to be contacted by manufacturer. Then the company contacts them offering a service. I am losing business not just from the service but as many of you will know from the offshoot work. The manufacturer involved hasn't event got the courtesy to respond. Does anyone know of anything we can do about this?

 

[oz-plumber]

Absolutely nothing!!

You may want to look at the wording regarding contact from the manufacturer.
Some company's have changed the wording so that if you tick the box you agree to be contacted.

Just hope that the Manufacturer is as quick responding to a problem with the boiler and just hope the Manufacturer doesn't say it is an installation fault that causes the problems.

 

[Scott_D]

Which manufacturer?
Why don't you register the boiler yourself, you can check the correct boxes are ticked.
Send a service reminder or call them a month before and get in first.

 

[AWheating]

Vaillant?

Name and shame the manufacturer and put them on your do not use list. You are the manufacturers customer not your customer.

 

[kris]

My problem. After installing a new boiler the customers sends off registration cards and ticks to say they do not wish to be contacted by manufacturer. Then the company contacts them offering a service. I am losing business not just from the service but as many of you will know from the offshoot work. The manufacturer involved hasn't event got the courtesy to respond. Does anyone know of anything we can do about this?

Lizzy you have to remeber that most companies services are very expensive and most customers wont pay what there askin . But what you have to do is really impress your customer during your instal so that he/she contacts you. Few days ago i fitted boiler and i always tell customers to fill in warranty online. I also explain to keep warranty valid they must get boiler serviced every year. When i said this to my customer she asked who has to do it and i simply said you can get anyone who is appropriate quals and gsr regd. She said can you do it . Yes i can And thats it. Jobs a good un....

 

[SimonG]

Data Protection Act. But like said before some of the companys are changing the tick boxes. One box will say tick if you dont want contact and then the second will be leave blank if you dont want your details passing onto selected companies. One of which will prob be the servicing division of the manufacturer.

Before i give any warranty cards to the cust to fill in i always read the two paragraphs and opt both for bugger off.

 

[morganb]

I was under the impression it was against some sort of consumer act to to have tick boxes that alternate between opting in and opting out, they all must be either tick this box to opt in, or tick this box to opt out. This may just be online though, or it might just be wishful thinking on my part.

I will be fitting a Vaillant in a few weeks, be interesting to see what the card says.

 

[PhoenixServices]

Right at the bottom it says tick this box if you are going to offer your customer servicing.

 

[AWheating]

why should you need to ask to not have your personal details sold? or your customer details stolen?

unethical business practice if you ask me.

 

[Worcester]

Simples, work with a different boiler manufacturer.

Anyone care to list those that have this policy and those that don't?
I know of two that work this policy

Worcester
Glow-worm

 

[Alpha man]

There all at it, Alpha and Ideal keep hitting my customers!!

No matter how many times I complain!!

 

[Ermintrude]

Ideal used t

Baxi don't

 

[IDCHAPPY]

Swines, the lot of them... this freebie Vokera t-shirt is quite swish though

 

[AWheating]

its one thing them contacting a customer offering manufacturers extended warrantys etc, but some have or still do sell your customers details to large contractors.