K
KarenMc
My mother recently had her boiler replaced from an old oil-fired boiler (25 years old) to a new Grant Euroflame condenser boiler on the recommendation of her plumber. It is an open boiler in the garage which links to the hot water cylinder (hot press) in the house and an immersion heater.
With her previous boiler, she had enough hot water available for two baths, whereas now the water is running lukewarm and doesn't even heat one bath. On questioning the plumber who installed it, she was told that she would need to turn off her radiators if she wanted hot water for baths or he could put the immersion heater into the hot water cylinder. She opted for the second option, but is no longer able to use the immersion heater in the way she used to (i.e. have the boiler hot water set to off and use immersion heater for small amounts of hot water as and when required). She us also concerned that it has not been installed in the correct way overall but cannot be sure of this without professional advice.
Having spent a great deal of money on the initial installation she would like to seek some redress if this is the case.
Any advice appreciated! :confused5:
With her previous boiler, she had enough hot water available for two baths, whereas now the water is running lukewarm and doesn't even heat one bath. On questioning the plumber who installed it, she was told that she would need to turn off her radiators if she wanted hot water for baths or he could put the immersion heater into the hot water cylinder. She opted for the second option, but is no longer able to use the immersion heater in the way she used to (i.e. have the boiler hot water set to off and use immersion heater for small amounts of hot water as and when required). She us also concerned that it has not been installed in the correct way overall but cannot be sure of this without professional advice.
Having spent a great deal of money on the initial installation she would like to seek some redress if this is the case.
Any advice appreciated! :confused5: