New shower tray squeaks

[Squeaky shower tray]

Hi,

We recently had our shower tray replaced, however for some reason when I step on it it squeaks. I'll add a link to a video in which I am in the middle of the tray just shifting my weight from one leg to the other. Is this normal? Should I get back to the contractor with any specific questions or ask them to do something?

Link - Thank you!

 

[Ben-gee]

No that is not right.
Get them back, need to eliminate that movement - or at the very least cut away what the tray is rubbing on and squeeze in a bit of silicone. Shouldn’t be a big drama to sort out.

 

[king of pipes]

Yes get your installer back there shouldn't be any movement extra bracing and or support is needed . Kop

 

[king of pipes]

I'm guessing the manufacturers instructions will say it should be supported over it entire base ?? I recently used this kit for a install of a stone resin quadrant shower tray

 

[Squeaky shower tray]

Thank you all! I will be speaking to the plumbers tomorrow to discuss this and get it sorted hopefully. I will keep you updated

 

[Squeaky shower tray]

Hello everyone, I’ve spoken to the contractors and they came in to inspect. Basically said that because they used pre-mixed mortar base, it still hasn’t dried and when I go on the shower tray it pushes some mortar out. Because of that, what they are trying now is to put some weight in the middle of the shower tray (two big jugs of water) and leave it for 24 hours. Tomorrow they will come again to asses. Worst case scenario, I was assured if it still squeaks they will redo it.

 

[ShaunCorbs]

Should be dry within 24 hours